---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure multi-theme

# Configure additional themes {#ariaid-title1}

* Release version: Zurich
* 
* Updated June 4, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure themes and set audience criteria to apply different branding to specific user groups.

## Before you begin

Role required: admin

## About this task

Configure multiple themes to provide different branding experiences based on user criteria. You can create new themes or add existing themes to your experience.

## Procedure

1. Navigate to your Admin Home page on your instance.  
   Applications and plugins based on your admin entitlement status appear.
2. Select ConfigureAppearanceAdditional themes.  
   The configuration panel summary opens with branding and other configuration options.
3. Select the option to add additional themes.
   * Select Create new theme to build a theme from scratch
   * Select Add existing theme to use a previously created theme

   The theme creation or selection interface opens.
4. Select the Create new theme to configure new theme properties.  
   Figure 1. Additional theme edit form
5. Specify a descriptive name, upload logos and branding elements, and set color schemes and visual styling.
6. Select View/Add user criteria to define the target user criteria for the theme.  
   Figure 2. User criteria form
   1. Select the user criteria from the available options, which include user roles, groups, companies, departments, geographic locations, advanced, and more.
   2. Save the user criteria configuration.
7. Select Save.  
   The saved theme appears in the additional themes list and is available for users based on the defined criteria.
8. Validate the theme by impersonating a different user.  
   The selected theme applies based on the user criteria.

## Result

Users who match the defined audience criteria automatically see the customized theme. Users who don't match any specific criteria receive the default theme.

## What to do next

Monitor theme performance and user feedback to optimize the audience targeting criteria and theme designs.
**Related reference**   

* [User criteria form and reference](https://www.servicenow.com/docs/83TWM1pCir_tgBjAuEQaQA "Reference information for configuring audience applicability criteria used in multi-theme functionality and other platform features.")

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