---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Install the ServiceNow Add-in for Microsoft 365

# Install the ServiceNow Add-in for Microsoft 365 {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can install the ServiceNow Add-in for Microsoft 365 application (sn_outlook_addin) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

## Before you begin

* Confirm that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Review the [ServiceNow Add-in for Microsoft 365](https://store.servicenow.com) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

{#install-sn-addin-for-ms365__ul_osb_zmc_pcc}

Role required: admin

## About this task

The following items are installed with ServiceNow Add-in for Microsoft 365:

* Plugins
* Store applications
* Roles
* Scheduled jobs
* Tables
{#install-sn-addin-for-ms365__ul_qsb_zmc_pcc}

For more information, see [Components installed with ServiceNow Add-in for Microsoft 365](https://www.servicenow.com/docs/MEjQzQnd7Th3nEWyHZWDEw "Several types of components are installed with activation of the plugin, including tables, user roles, and scheduled jobs.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the ServiceNow Add-in for Microsoft 365 application (sn_outlook_addin) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the
   application, you might have to request it from the ServiceNow Store.  
   In the list next to the Install button, the versions
   that are available to you are displayed.
3. Select a version from the list and select Install.  
   In the Review Installation Details dialog box, any dependencies installed with your application are listed.{#install-sn-addin-for-ms365__p_id1_nfg_h1c}
4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. **Optional:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
6. Select Install.
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