---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Employee Center for IT Service Management

# Employee Center for IT Service Management {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Employee Center for IT Service Management (ITSM) helps you improve the self-service capabilities and perform diverse admin and service management tasks from a dynamic unified employee portal.
Figure 1. Employee Center functionalities for IT Service Management

## Get started {#itsm-ec-landing__cf-app-landing-get-started}

|-|-|-|
| [ExploreEmployee Center with the IT Service Management suite enhances the service experience leveraging a unified portal environment.](https://www.servicenow.com/docs/E2oEn3_yGssor26yHL3z7g "Empower users with the operational efficiencies gained from greater self-service, actionable communications, and unified experiences.") | [ConfigureConfigure Employee Center for ITSM to enhance your portal experience and enhance your service delivery.](https://www.servicenow.com/docs/Y0ctRsfcgkbf9jOTms~uZA "Leverage Employee Center for ITSM to provide an integrated and seamless experience to the employees, agents, and service managers.") | [UseUse Employee Center to enhance the IT Service Management experience for both admins and employees.](https://www.servicenow.com/docs/wuFyYEOTbTuHCIbydk_BSQ "Use Employee Center for ITSM together to reduce costs, deliver high-quality customer and employee experiences, and drive operational resilience.") |
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{#itsm-ec-landing__table_xns_mdm_s2c}