---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Link ServiceNow user account to Microsoft Teams application for Virtual Agent

# Link ServiceNow user account to Microsoft Teams
application for Virtual Agent {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Link your ServiceNow account to an Microsoft Teams application to access the non-public Virtual Agent topics that use ServiceNow records.

## Before you begin

Role required: user

The authentication step occurs in your instance or in a Service Portal set by your admin.

## Procedure

1. Open the Microsoft Teams application.
2. Find your Virtual Agent bot.
3. Start a conversation with your Virtual Agent bot.  
   The bot then presents a prompt that provides options to authenticate Link to ServiceNow, continue as a guest user, or see the help menu Check out Tips.

   <br />

4. Select Link to ServiceNow to authenticate.  
   Authentication directs you to your instance or a Service Portal set by your admin. If you aren't already logged in to your instance or a Service Portal, you're prompted to enter your login credentials.  
   Note:  
   The administrator can auto-link the ServiceNow user accounts to Microsoft Teams. For more information, see [Account linking in pre-built messaging integrations](https://www.servicenow.com/docs/access?context=va-adapter-autolinking&version=zurich&pubname=zurich-conversational-interfaces&ft:locale=en-US).
5. On the confirmation dialog, select Confirm to link your account.