---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Manage your appointments

# Manage your appointments {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Update or cancel upcoming appointments or provide feedback for completed appointments.

## Before you begin

Role required: none

## Procedure

1. Navigate to AllSelf-ServiceEmployee Center.
2. From My active items, select Appointments.
3. **Optional:** Select an Appointment category and Appointment state to filter the list of appointments.
4. **Optional:** Select an appointment to open the Appointment details page.
5. From the context menu, select an option based on your requirement.  
   Note:  
   You can perform these actions from the Appointment list page or the Appointment details page.

   | Choice | Action |
   | Cancel | The Cancel appointment window opens. You can cancel the appointment by selecting Yes, cancel. |
   | Update | The Schedule appointment page opens. The fields are pre-filled with the appointment details. You can edit the details and reschedule the appointment. For more information about scheduling an appointment, see [Schedule an appointment](https://www.servicenow.com/docs/2rmGVRDHpHmQ~aXx4p3l9g "Schedule a virtual or in-person appointment by selecting a reason and providing your contact information."). |
   | Give Feedback | The Give feedback window opens. You can select a rating and provide additional comments. This option is available only if the appointment state is Complete. You can only give one feedback for an appointment. For more information about providing feedback, see [Use the integrated experience and service feedback](https://www.servicenow.com/docs/iQsbWPItRVISK8qG_qoTeA "The integrated experience and service feedback enables quick feedback sharing across the Employee Center portal."). |
   |-|-|

   {#manage-appointments__choicetable_czy_5m4_4dc}

*[\>]: and then