---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Getting started with Moveworks

# Getting started with Moveworks for Employee Center {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Moveworks integration adds an AI assistant to Employee Center
replacing the standard Virtual Agent with Moveworks conversational AI.

A new plugin, Moveworks for Employee Center (sn_ex_mw_chat_int) assistant, lets your entire workforce ask questions, get instant answers, and complete tasks end-to-end.  
Using the Moveworks chat assistant, you can access knowledge articles, requests, and tasks. Verify that you activate the EC applications before installing the Moveworks app from ServiceNow Store.

* Employee Center (sn_ex_sp)
* Employee Center Pro (sn_ex_sp_pro)
{#moveworks-ec-getting-started__ul_yjs_wz2_v1c}  
You can complete the integration process in three steps:

* Install the plugin from store (`sn_ex_mw_chat_int`).
* Upload the Java KeyStore (JKS) certificate and create JWT provider.
* Configure the bot ID and Embedded AI Assistant.

{#moveworks-ec-getting-started__ul_hk3_gdl_yhc}  
Note:  
You must have purchased Moveworks and implemented it for the self-signing to work.

## Understand Moveworks basics {#moveworks-ec-getting-started__section_cls_mgq_yhc}

Familiarity with the following Moveworks concepts helps with successful configuration:

* User identity management: How Moveworks identifies and authenticates users.
* Content ingestion: Process for indexing knowledge articles.
* Group actions: Configuring bulk operations for common tasks.
* Hand-off configuration: Setting up live agent escalation.
* Multilingual support: Enabling conversations in multiple languages.

{#moveworks-ec-getting-started__ul_env_qyd_zhc}For more information, see [Moveworks documentation](https://help.moveworks.com/) and [Moveworks academy](https://academy.moveworks.com/learn).

## Useful tips and information {#moveworks-ec-getting-started__section_eyd_42y_yhc}

Before getting started, see the reference information available at [Moveworks for Employee Center reference](https://www.servicenow.com/docs/gcteB5CbM3ycGlEvv_fsfw "The reference topics for the application provide additional information about the Moveworks for Employee Center settings, observations, and troubleshooting."), for settings, observations, and troubleshooting.  
Note:  
Moveworks for Employee Center is available on both Employee Center and Employee Center Pro.
**Related concepts**   

* [Getting started with Moveworks for Employee Center](https://www.servicenow.com/docs/e1FXvV_tm65GfmuMpYIn2A "Moveworks integration adds an AI assistant to Employee Center replacing the standard Virtual Agent with Moveworks conversational AI.")
* [Use Moveworks on employee portal](https://www.servicenow.com/docs/ICZdpwrRTYhuU79IJNKddA "Using the Moveworks AI assistant experience, your employees can access knowledge base, requests, and tasks leading to improved productivity and operational efficiencies.​")  
**Related tasks**   

* [Install Moveworks for Employee Center app](https://www.servicenow.com/docs/V6L7pJERRLNEr7~GA4S~Xg "Install and activate the Moveworks for Employee Center plugin to enable AI-powered conversational experience in Employee Center and Employee Center Pro.")
* [Upload Java KeyStore certificate](https://www.servicenow.com/docs/v2rCkdNpNSUgq2KPtAJ5Dw "Upload a Java KeyStore certificate and specify the password that's sent in Moveworks encrypted email.")
* [Configure bot ID and AI assistant](https://www.servicenow.com/docs/Hb~Gs6V~ZC_7H5R6Z2RqVA "Specify the bot ID to configure Moveworks AI assistant on Employee Center portal.")  
**Related reference**   

* [Moveworks for Employee Center reference](https://www.servicenow.com/docs/gcteB5CbM3ycGlEvv_fsfw "The reference topics for the application provide additional information about the Moveworks for Employee Center settings, observations, and troubleshooting.")