---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# My active items widget configuration

# My active items widget configuration {#ariaid-title1}

* Release version: Zurich
* 
* Updated February 26, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

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## Summary of My Active Items Widget Configuration

The My Active Items widget in ServiceNow's Employee Center displays user activities requiring input or review, including tasks, surveys, and requests.
Tasks are prioritized by default, and additional configurations can be made for other activities, such as reservations, by activating specific plugins.
Show full answer Show less  

## Key Features

* **Organizational Options:** Admins can organize items by priority and display them in vertical or horizontal layouts.
* **Action Configurations:** The action framework allows employees to perform actions like approve or reject directly from the widget, enhancing efficiency.
* **Layout Guidance:** For optimal display, a column size of 3 or greater is recommended; smaller sizes may lead to display issues.
* **Summary View:** Displays a count of activities, with specific counts for primary and non-primary activities. If counts exceed nine, they are indicated as 9+.
* **List View:** Shows a list of to-dos only for the primary activity, with a 'View All' option for further details.

## Key Outcomes

Using the My Active Items widget, ServiceNow customers can streamline their task management process, enhance user engagement through actionable items, and maintain a clear overview of their workload. By properly configuring the widget, users can ensure that their activities are efficiently organized and readily accessible, leading to improved productivity and responsiveness.  
The My active items widget displays all user activity that requires your input or
review.  
In the My active items widget, tasks, surveys, and request activities are available by default in the Employee Center. The Tasks activity is set to primary by default. Task activities are displayed using the existing to-do configuration and the Requests activities are displayed using the existing request filters.  
Note:  
You can add additional configurations to display your activities. For example, to display activities for reservations, you must install and activate the plugin for the ServiceNow® Workplace Reservation Management application.  
From My Active Items widget, admins can perform the following actions.

* Organize items based on priority or urgency.
* View the items in vertical or horizontal layouts.
* Perform actions on the assigned tasks from My Active Items.
{#my-activity-config__ul_ikd_lg3_5yb}

## My active items actions {#my-activity-config__section_bcr_hkj_5yb}

You can now configure action framework to allow employees to perform actions from the My active items.  
Configure Action group for the primary activity to complete suitable actions. For tasks, the approve and reject actions are available out-of-the-box. For more information, see [Enable task configuration for approvals](https://www.servicenow.com/docs/qTTRVgh4h0fHIvMqFZxfHQ "Provide the approvers with more in-context information about the approval requests for informed and prioritized approval workflows.")  
Note:  
When you do not associate an action group with the tasks, the View details option appears to navigate to the activity details page.

My Active Items Widget Layout Guidance

The My Active Items widget is designed for optimal display and usability when configured using a column size of 3 or greater. This layout
ensures that information presented within the widget remains readable and visually consistent across Employee Center topics.  
Note:  
The My Active Items widget does not support column sizes less than 3. If you use a column size below 3, the widget is not guaranteed to display correctly for all screen widths. Currently, there are no plans to improve support for smaller column sizes. We suggest you use a column size of 3 or higher moving forward.
Figure 1. My active items widget items

To change the display options, see [Perform an advanced activity configuration](https://www.servicenow.com/docs/QYVXpaqKvg3axOCT_dVivA "Configure activities to display their count and to display items in a list for a primary activity.").

## Summary view {#my-activity-config__section_dwn_rww_qqb}

The summary view displays a count of all the activities. The count for the primary activity is shown at the top of the widget. The count for the non-primary activities is shown after that. For example, tasks (9 Tasks) is the primary activity and requests (9+ Requests) is the non-primary activity. If the number of activities is zero, the summary view displays 0 next to the activity name. For example, if there are zero tasks, then the summary view displays 0 Tasks. If the count of tasks exceeds 9 in number, the summary view displays 9+ next to the activity name. For example, If there are 10 tasks, then the summary view displays 9+ Tasks.

Clicking an activity in the widget opens the page that you specified in the Internal Link field of the Activity Configuration form.

## List view {#my-activity-config__section_ckh_vww_qqb}

The list view displays a list of to-dos only for the primary activity. If you set the Tasks activity as primary, the list view displays to-dos only for the Tasks activity. The View All option opens the page you have configured for the primary activity.  
You can do an advanced configuration or a basic configuration for an activity. Use the out-of-the-box Approvals action group to display the actions such as Approve and Reject.  
Note:  
When you do not associate an action group with the tasks, the View details option appears to navigate to the activity details page.
For more information, see [Action framework](https://www.servicenow.com/docs/dzX55TPTuQ8tg~4tH5oY5g "The action framework includes some frequently used action items for quick access. You can use several default actions and create custom actions.").  
Note:  
For actions to appear in my items widget, you can add the OOTB Approvals action group from AllEmployee CenterAdministrationTo-dos Configurations, click an existing to-dos configuration, navigate to the To-do Configuration Details record, and use the OOTB action group under Fields Mapping.
**Related tasks**   

* [Perform a basic activity configuration](https://www.servicenow.com/docs/QA5eIwyGNpFyKH1Cz7oEkw "Configure activities to determine which records you want to retrieve from a table when certain conditions are met.")
* [Perform an advanced activity configuration](https://www.servicenow.com/docs/QYVXpaqKvg3axOCT_dVivA "Configure activities to display their count and to display items in a list for a primary activity.")

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