---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Remove favorites

# Remove favorites {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable the RCAs to manage the favorites options from the Employee Center.

## Before you begin

Set the Application Restricted Caller Access on the Table: Portal Favorite.

Role required: admin

## About this task

## Procedure

1. Navigate to AllSystem DefinitionTablesFavorite.
2. On the sp_favorite, go to the Application Access tab.
3. Ensure you select all the following options with the All application scopes.  
   * Can read
   * Can create
   * Can update
   * Can delete  
     Note:  
     When you do not select the Delete operation with sp_favorite, you are unable to remove the favorite from your favorites. The following message appears.

     ```
     Delete operation against 'sp_favorite' from scope 'sn_ex_sp' has been refused due to the table's cross-scope access policy
     Unable to remove this item from your favorites.
     ```

   {#remove-favorites__ul_vrt_wmv_kwb}
{#remove-favorites__steps_scr_5rc_zsb}

## Result

The Favorite functionality is enabled and you can perform the specified CRUD operations.

*[\>]: and then