---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Setup for integrating pre-published apps

# Setup for integrating pre-published apps with Microsoft Teams {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Prepare your environment to set up and configure your ServiceNow instance for Microsoft Teams integrations using the pre-published app configuration.
* **[Setup for integrating pre-published apps with Microsoft Teams for Employee Experience](https://www.servicenow.com/docs/yQcyNoBceLmV_MCDV_36qw)**   
  Set up pre-published apps to integrate with IT, HR, and Universal Request through Microsoft Teams. Employees can interact with the agents from within Microsoft Teams to resolve their issues.
* **[Setup for integrating pre-published apps with Microsoft Teams for Agent Experience](https://www.servicenow.com/docs/zb5VJBdi0d2MWAZ6HvKl~w)**   
  Allow the agents to work and manage the major incidents from Major Incident Management (MIM) workbench through Microsoft Teams pre-published app environment.