---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Starting and importing a Zoom Team Chat

# Starting and importing a Zoom
Team Chat {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Initiate a Zoom Team Chat conversation with the requester to resolve the
ticket and import the chat as task record comments.
* **[Start a Zoom Team Chat](https://www.servicenow.com/docs/CDt~YW~5LGw1o6kfYg3Rsg#start-zoom-chat)**   
  Start a Zoom Team Chat with an employee through an open ticket to resolve an incident, request item, and change request.
* **[Import Zoom Team Chat messages](https://www.servicenow.com/docs/6IhR3YMFvt9LIVqT_K6ejQ)**   
  Import the chat conversation manually or automatically with a user from  Zoom application, which appends and stores the messages in the  Comments section of the ticket in the ServiceNow® instance.