---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Request-based chat: Chat as guest from classic view

# Request-based chat - Start and import chat as guest user from classic view {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can start a Microsoft Teams chat with an external organization user
and import chat after you are invited to their chat.

The following configuration must be complete for a guest user from an allowed-domain to
initiate or import chat.

* Enable chat access to a guest user
* Configure external collaboration for a guest user
* Add a guest user to the Microsoft Entra ID

{#start-import-req-based-chat-as-guest__ul_zmh_mr4_f5b}

For more information, see [Enable chat access for guest users](https://www.servicenow.com/docs/EKLfN7qJ0aSdnx8qZjMhnQ "Enable chat access for a guest user while configuring ServiceNow for Microsoft Teams settings for a self-configured app.") for self-configured app, [Enable chat access for a guest user](https://www.servicenow.com/docs/ymXxWuXgC3wiSJmOY5vbaw "Enable chat access for a guest user while configuring ServiceNow for Microsoft Teams settings for a pre-published app.") for pre-published app, and [Guest access in Microsoft Teams](https://docs.microsoft.com/en-us/microsoftteams/guest-access).  
Note:  
As a guest user, you can import chat only if you are present in the allowed-domain but you can
initiate a chat. A tag with the label External appears by your name to
indicate that you are a guest user and not present in the allowed-domain. For more information,
see [Add or invite people outside your Teams org to a
chat](https://support.microsoft.com/en-us/office/add-or-invite-people-outside-your-teams-org-to-a-chat-6897ab47-9f60-4db6-8b95-18599714fe57).
* **[Start a Microsoft Teams chat as a guest user](https://www.servicenow.com/docs/qqWI4OVYQlyC5J3LDNhUyg)**   
  Start a Microsoft Teams chat as a guest user with an external organization user.
* **[Import a Microsoft Teams chat as a guest user](https://www.servicenow.com/docs/~5Xy3DoW2ra8QspneJqMTQ)**   
  Import your Microsoft Teams chat with an external organization user as a guest user.