---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Approve application restricted caller access privileges

# Approve application restricted caller access privileges {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Approve restricted caller access (RCA) privileges in the target scope so that you can
provide scope access privileges. Approving the RCA privileges enables the script includes in
Universal Request scope to be accessed from the Universal Request integration with Microsoft Teams scope.

## Before you begin

Role required: admin

## About this task

RCA privileges define cross-scope access to an application, an event, or an
application resource. Application resources include access control roles, business
rules, UI actions, and script includes. RCA privileges can also be used to allow or
deny requests for access. Restricted caller access \[sys_restricted_caller_access\]
records track cross-scope applications or scripts that request access to an
application, application resource, or event. For more information, see [Requested restricted caller
access (RCA)](https://www.servicenow.com/docs/access?context=requested-rca&version=zurich&pubname=zurich-application-development&ft:locale=en-US).

## Procedure

1. Navigate to AllSystem ApplicationsApplication Restricted Caller AccessRestricted Caller Access Privileges.
2. In the Source Scope search, enter <kbd class="ph userinput">Universal Request integration with Microsoft Teams</kbd>.
3. Right-click on Source Scope column header, and select Group By Source Scope.
4. Expand the Universal Request integration with Microsoft Teams source scope.
5. Open the record.
6. Change the Status to Allowed.
7. Click Update.

## Result

The RCA is approved. The records get updated as shown in the following figure. The Application column and the Target Scope column now have the same values, and the Status column changes to Allowed.

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