---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use

# Using Employee Center for ITSM {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use Employee Center for ITSM together to reduce costs, deliver high-quality customer and employee experiences, and drive operational resilience.
* [Using Employee Center](https://www.servicenow.com/docs/JT_N0scj3W~kdtVN2MiWew "Use the Employee Center portal to raise requests, work on to-dos, and search for information.")

  Get an overview of the functionality usage in Employee Center to leverage your IT Service Management experience.
* [Using Employee Center Pro](https://www.servicenow.com/docs/mcugyADYGYPAR1UJba3IFw "Employee Center Pro extends the standard Employee Center capabilities and provides additional features. These features are focused on providing a unified information and engagement platform for your employees.")

  Get an overview of the functionality usage in Employee Center Pro to leverage your IT Service Management experience.
{#use-itsm-ec-new__cf-using-parent-steps-ul}