---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use ITSM and HRSD integrations with Microsoft Teams

# Use ITSM and HRSD integrations with Microsoft Teams {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Employees and agents can collaborate to receive service and resolve issues effectively
from Microsoft Teams.
* **[Employee actions](https://www.servicenow.com/docs/IE~emuSHGQSJjhSz~RoGNg)**   
  Respond to the approval notifications and the comments against the service-related tickets.
* **[Agent actions](https://www.servicenow.com/docs/LUTmur4G_WHcE9GRUn7j0A)**   
  Agents can work on the service-related tickets created by the employees.