---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use

# Using ServiceNow Add-in for Microsoft 365 {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the ServiceNow Add-in for Microsoft 365 to request catalog items or create incidents and cases directly from your emails.
* **[Get a custom add-in for Microsoft Outlook](https://www.servicenow.com/docs/bcDnxTfignQPw9gwGcBmew)**   
  Get the custom add-in for your Microsoft Outlook client to use the features configured by your admin.
* **[Raise a request using the ServiceNow Add-in for Microsoft 365](https://www.servicenow.com/docs/C0yPd3A8rk7qt~rK2Qkt2g)**   
  Open a relevant catalog item or form to raise a request with pre-filled information from your email.