---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# View summarization for approvals

# View summarization for approvals {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Check the generated approval summaries for cases, requested items, and requests for approvals. Based on the trigger selection by your admin, you can see contextual summary of the approval.

## Before you begin

Ensure you have read access to the record to summarize.

Role required:approver_user, sn_request_read, sn_write

## Procedure

1. Navigate to AllSelf-ServiceEmployee CenterMy tasks.
2. Select the request from the available list that you want to work on.  
   The details are displayed in the card with the summary
3. See ServiceNow Otto for Employee Experience generated summaries.
   * Click the Summarize button when the trigger is manual.Figure 1. Summarize manually
   * See the auto-generated summary when the trigger is automatic.Figure 2. Summarize automatically

   {#view-summarization-approvals__choices_gvb_dwg_qfc}  
   For more information on how to configure, see [Activate ServiceNow Otto for Employee Experience skills](https://www.servicenow.com/docs/JsTt5_DL6U3AL28g1YSUGw "Activate ServiceNow Otto for Employee Experience skills to enable AI-powered summarization and assistance capabilities for employee requests, cases, and approval workflows.")
4. Select Approve or Reject.
{#view-summarization-approvals__steps_g1t_nxm_52c}

## What to do next

Proceed to [Manage approvals with Approval Assistance AI agent](https://www.servicenow.com/docs/CdoJx2nsRcjyRo7VAwUbuQ "Manage the approvals that are assigned to you by using the Approval Assistance Agent for REQ and RITM."). Review how to set up and use the Approval Assistance AI agent. For more information, see [Platform Approval assistance AI agent](https://www.servicenow.com/docs/access?context=platform-approval-aia&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).  
Note:  
Ensure the portal approval record is configured as explained in [Configure Service Portal Approval Configuration record](https://www.servicenow.com/docs/access?context=configure-approval-assistance-ai-agent&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US).
**Related tasks**   

* [Check your to-do tasks by using the ServiceNow Otto for Virtual Agent](https://www.servicenow.com/docs/l35VjJkbPEw_MdvaSeanJQ "Check your to-do and pending tasks by using the ServiceNow Otto for Virtual Agent AI chat window. By checking these tasks, you can stay organized, prioritize the most important tasks on your list, and monitor how you're doing against your deadlines.")
* [Check your approvals by using ServiceNow Otto for Virtual Agent](https://www.servicenow.com/docs/OodqtPwb0TWZih6w6pj_Lw "Check the approvals that are assigned to you by using the ServiceNow Otto for Virtual Agent AI chat window. By checking your approvals before you begin your tasks, you avoid working on tasks that weren't approved and focus on what needs to be done.")
* [Check company news and events](https://www.servicenow.com/docs/cVHythZlhKtivSUURZDRiA "Stay connected and informed on company updates, events, announcements, and more with the help of the AI Agent in the Employee Center ServiceNow Otto for Virtual Agent.")
* [Manage approvals with Approval Assistance AI agent](https://www.servicenow.com/docs/CdoJx2nsRcjyRo7VAwUbuQ "Manage the approvals that are assigned to you by using the Approval Assistance Agent for REQ and RITM.")
* [Activate ServiceNow Otto for Employee Experience skills](https://www.servicenow.com/docs/JsTt5_DL6U3AL28g1YSUGw "Activate ServiceNow Otto for Employee Experience skills to enable AI-powered summarization and assistance capabilities for employee requests, cases, and approval workflows.")

*[\>]: and then