---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Complete a safety inspection or audit survey in the offline mode

# Complete a safety inspection or audit survey in the offline mode {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Complete a safety inspection or audit survey assigned to you in the offline mode-without an internet connection- through the Mobile Agent app.

## Before you begin

Verify the following conditions:

* The system properties for the offline mode behavior of the mobile application are configured. For more information, see [Configure offline mode behavior](https://www.servicenow.com/docs/access?context=sg-configure-offline-mode&version=zurich&pubname=zurich-mobile&ft:locale=en-US).
* The offline mode for the Mobile Agent app on your mobile device is turned on. For more information, see [Offline mode for mobile](https://www.servicenow.com/docs/M9VhzVS5FVn3up7mFFF83g#hs-health-safety-mobile__section_hs_mobile_offline_mode).
* The glide.sg.offline.scheduled_download.enabled system property for scheduled offline caching is set. If the property is not set, manually update cache before you go offline. To update cache, navigate to Settings and tap Update Cache. This ensures that the survey is downloaded and it's ready for you to complete.
{#complete-safety-inspection-survey-offline-mode__ul_v45_p5g_ccc}

Role required: none

## About this task

Surveys completed offline are synchronized once an internet connection is established.

For more information on how offline mode works in the mobile app, see [Offline mode for mobile](https://www.servicenow.com/docs/access?context=offline-end-user&version=zurich&pubname=zurich-mobile&ft:locale=en-US).

## Procedure

1. Open the Mobile Agent app on your mobile device.
2. In the navigation bar, tap Home.
3. In the My Actions section on the page, tap My Assessments and Surveys.  
   All surveys that were downloaded before you went offline are listed.
4. In the list, tap the inspection or audit survey that you want to complete.
5. Conduct a safety walk and fill in the survey.
6. Tap Submit.