---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure

# Setting up the Anonymous Report Center {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate and set up the Anonymous Report Center (ARC) to provide your employees a way to report misconduct complaints anonymously to the agent.

1. Install and activate the Anonymous Report Center (com.sn_anonymous_report_center) plugin: [Activate the Anonymous Report Center](https://www.servicenow.com/docs/jWY8tJ4my24Ns1waJv3geA "You can activate the Anonymous Report Center plugin (com.sn_anonymous_report_center) for the ServiceNow AI Platform if you have the admin role.").
2. Navigate to Anonymous Report CenterProperties to configure the following system properties:  
   {#arc-setup__table_uq1_xbr_z3c__entry__2}

   | Field | Description |
   |-|-|
   | Secret key length | Length of the auto-generated secret key used to retrieve anonymously submitted reports. After a report is submitted, the system generates a secret key that allows the reporter to track case progress, view updates, and respond to follow-up questions. Without this key, the reporter cannot access their submission. The minimum key length is 14. |
   | Enable Google reCaptcha V2 on Anonymous case creation | please configure on Google and set these properties: google.captcha.secret, google.captcha.site_key (sn_anon_rc.arc.captcha.google.enabled): You can enable Google reCAPTCHA V2 for anonymous case creation. Google reCAPTCHA V2 verifies if an interaction is legitimate and the complaint was created by a person. For more information, see [Google reCAPTCHA](https://www.google.com/recaptcha/about/). Note: If you decide to use Google reCAPTCHA V2, you must define the following Google reCAPTCHA V2 properties: * google.captcha.secret * google.captcha.site_key {#arc-setup__ul_fc5_ytz_msb}You must also set up an enterprise Google captcha account. For more information, see [Configure Google reCAPTCHA for the password reset process](https://www.servicenow.com/docs/access?context=t_ConfigureGoogleRecaptcha&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US). |
   | Allow anonymous user access to the anonymously created cases using secret key | Controls whether the system generates a secret key upon report submission, enabling reporters to return to their case to track progress, view updates, and respond to follow-up questions. If disabled, reporters will not be able to access their submitted case after initial submission. |
   [Table 1. Anonymous Report Center system properties]

   {#arc-setup__table_uq1_xbr_z3c}
3. Give employees access to the Anonymous Report Center by adding the catalog items to the Employee Center: [Add ARC catalog items to the Employee Center](https://www.servicenow.com/docs/Pa4zpUBoG04nzqGLMtGG3A "Give employees access to the Anonymous Report Center (ARC) by adding the catalog items to the Employee Center. Once added, employees can report misconduct or discrimination or open the ARC homepage from the Human Resources > Employee Conduct page or via search.")
{#arc-setup__ol_edr_z1r_z3c}

*[\>]: and then