---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure HCM AI agents

# Configure HCM AI agents for HR Service Delivery Advanced Integration with Oracle HCM {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure HCM AI agents to enable your employees to place requests to the Oracle system using the HR Service Delivery AI agent collection.

## Before you begin

View [Subflow-agent mapping for HR Service Delivery Advanced Integration with Oracle HCM](https://www.servicenow.com/docs/OCOo5YjrmI3DRI8EHeFfbQ "View the subflow-agent mapping for HR Service Delivery Advanced Integration with Oracle HCM.").

Role required: flow_designer, decision_table_admin, sn_hr_integr_fw.admin, and sn_hr_core.admin

## Procedure

1. Install the Now Assist for HR Service Delivery (HRSD) plugin (sn_hr_gen_ai).  
   For more information, see [Configure ServiceNow Otto for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/mqByyKMt7yk0_Jfa7V~wSQ "If you have the admin role, you can configure the ServiceNow Otto for HR Service Delivery (HRSD) application so that your agents can use the generative AI capabilities in Agent Workspace for HR Case Management and Core UI.").
2. Activate the \[Enterprise Service Management Integrations Framework\] application from the ServiceNow® Store.
3. Configure the [Oracle HCM Cloud Spoke](https://www.servicenow.com/docs/access?context=oracle-hcm&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US) to pull data from Oracle system.
4. Create subflows aligning with Template Integration Gateway.  
   For more information, see [Create a subflow using Template Integration Gateway](https://www.servicenow.com/docs/~tcBO6AJ17qYZYYSYRSCNg "Use the Template Integration Gateway as a reference to create the supported subflows for Integration Gateway.").  
   Note:  
   You can use also the default subflows that have been created for Oracle.
5. Add input choices and define conditions and results in a decision table for the Integration Gateway subflow.  
   For more information, see [Configure Integration Provider Mapping (Decision table)](https://www.servicenow.com/docs/OoBNjqmxor5HP~k9K5hxKQ "Add input choices and define conditions and results in a decision table for the Integration Gateway subflow to review and generate output results.").
6. Duplicate AI agents available for Oracle to run them autonomously.  
   For more information, see [Duplicate an AI agent](https://www.servicenow.com/docs/access?context=clone-ai-agent&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).  
   Note:  
   In the Toggle display section, ensure the toggle beside Virtual Agent is enabled.
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