Configure Virtual Agent topics for HR Service Delivery Integration with SuccessFactors

Complete the configuration steps to enable your employees place requests to the SuccessFactors system using the Now Assist for HRSD Virtual Agent topics in Employee Center.

Before you begin

Role required: flow_designer, decision_table_admin, sn_hr_integr_fw.admin, and sn_hr_core.admin

Procedure

1. Install the HR Service Delivery Integration with SuccessFactors, Now Assist for HRSD, and Enterprise Service Management Integrations Framework (v3.6) applications from ServiceNow Store.
2. Configure the SuccessFactors Spoke to pull data from SuccessFactors system.
3. Create subflows aligning with Template Integration Gateway.
   See Create a subflow using Template Integration Gateway.

   Note:

   You can use the default subflows that have been created for SuccessFactors.
4. Configure Integration Provider Mapping (Decision table) by adding input choices and configuring conditions on input choices and results.
5. Create a Virtual Agent topic block:
   Note:

   The Virtual Agent topics are available by default with the Now Assist for HRSD scope.

   1. Navigate to All > Conversational Interfaces > Virtual Agent > Designer.
   2. From the LLM Assistant list, select Now Assist in Virtual Agent.
   3. Select a Virtual Agent topic.
      1. Edit topic properties, make the necessary edits in the topic, such as update the node name, and response message.
      2. In Integration Gateway, specify the appropriate feature, service name, user, and make the necessary edits.