---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Virtual Agent notifications in Microsoft Teams

# Configure Virtual Agent notifications in Microsoft Teams {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the Virtual Agent notifications to provide prompt updates for the hiring managers and recruiters in Microsoft Teams.

## Before you begin

Role required: admin  
You must activate the following plugins for the Virtual Agent notification functionality.

* Employee Center Pro plugin (sn_ex_sp_pro)
* Glide Virtual Agent plugin (com.glide.cs.chatbot)

{#config-va-ta__ul_k4l_4pc_n1c}  
Note:  
The Glide Virtual Agent Lite plugin (com.glide.cs.chatbot.lite), if enabled, only provides read-only notification. It doesn't support actionable notification.

For more information on activating the Glide Virtual Agent plugin (com.glide.cs.chatbot), see [Activate Virtual Agent](https://www.servicenow.com/docs/access?context=activate-virtual-agent&version=zurich&pubname=zurich-conversational-interfaces&ft:locale=en-US).

## About this task

The Virtual Agent notification is available in the Microsoft Teams messaging app. Activate the Glide Virtual Agent plugin (com.glide.cs.chatbot) within Talent Acquisition environment.

After you have set up the Glide Virtual Agent plugin (com.glide.cs.chatbot), it prompts you to set up Microsoft Teams.

## Procedure

1. Integrate ServiceNow Virtual Agent with Microsoft Teams.  
   For more information, see [Integrate Virtual Agent with Microsoft Teams](https://www.servicenow.com/docs/access?context=va-integ-msteams&version=zurich&pubname=zurich-conversational-interfaces&ft:locale=en-US).
2. Set up the conversational integration of the Glide Virtual Agent plugin (com.glide.cs.chatbot) with Microsoft Teams.  
   For more information on setting up the Glide Virtual Agent plugin (com.glide.cs.chatbot) with Microsoft Teams, see [Conversational Integration with Microsoft Teams](https://www.servicenow.com/docs/access?context=teams-conv-integration&version=zurich&pubname=zurich-conversational-interfaces&ft:locale=en-US).