---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Virtual Agent topic mapping

# ServiceNow Otto for HR Service Delivery (HRSD)
Virtual Agent topic mapping for Enterprise Service Management Integrations Framework {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View the Virtual Agent topic-feature-service mapping for ServiceNow Otto for HR Service Delivery (HRSD) integration with Enterprise Service Management Integrations Framework.
{#esm-framework-mapping__table_wkg_4nx_r2c__entry__3}

| Virtual Agent Topic | Feature Name | Service Name |
|-|-|-|
| Look up Worker Profile | Worker Management | Get Worker |
| Manage Time Off | Leave Management | Time off balance |
| Manage Time Off | Leave Management | Create Time Off Request |
| Get Time Off Balance | Leave Management | Time Off Balance |
| Get Holiday Calendar | Leave Management | Holiday Calendar |
| Get Total Rewards | Benefits Management | Total Rewards |
| Lookup Benefit Enrollments | Benefits Management | Get Benefits |
| Get User Paychecks | Payroll Management | Get Paychecks |
| Lookup Feedback | Feedback Management | Get Feedback |
| Add Expense | Expense Management | Fetch Category and Currency |
| Add Expense | Expense Management | Add Expense |
| * Update Email Address * Update Address * Update Phone Number * Update Date of Birth * Update Blood Type {#esm-framework-mapping__ul_pkm_hyg_vfc} | Human Capital Management | Update Personal Details |
| * Update Email Address * Update Address * Update Phone Number * Update Date of Birth * Update Blood Type {#esm-framework-mapping__ul_pkm_hyg_vfc} | Worker Management | Get Worker |
[Table 1. Virtual Agent topic-feature-service mapping]

{#esm-framework-mapping__table_wkg_4nx_r2c}