---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Explore

# Explore HR Service Delivery Integration with Magnit {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Understand the end-to-end work flow of HR Service Delivery Integration with Magnit.

## End-to-end flow {#explore-magnit__id_els_yds_xvb}

1. Ensure that the manager profile is available in the ServiceNow AI Platform instance before pulling contingent worker information.
2. Import Location, Department, Job that must be associated to the contingent worker into ServiceNow AI Platform instance (for example, via bulk import). In case, you do not import the corresponding IDs, these values remain null for the contingent employee.
3. With the sn_hr_magnit.admin role, create relevant HR task templates and associate them to onboarding items pulled from Magnit instance. For more information, see [Map Magnit tasks](https://www.servicenow.com/docs/v5HRM8iicssyrbsdw8_LLw "Map an onboarding item name with HR task template to create an adhoc task for the contingent worker.").
4. Create the following properties for the Magnit source. These are one-time configurations:
   * full_pull_wait_time: Wait time between receiving correlation ID and calling the full pull action
   * delta_pull_wait_time: Wait time between receiving correlation ID and calling the delta pull action

   {#explore-magnit__ul_wvh_nmx_xvb} For more information, see [Source for HR Service Delivery Integration with Magnit](https://www.servicenow.com/docs/ulzGE9NM6fP~3H7XDdKkTw#source-magnit "Once you set up the HR Service Delivery Integration with Magnit application, the source record for HR Service Delivery Integration with Magnit application is automatically created in Enterprise Service Management Integrations Framework, Source module. The Magnit source record in the Enterprise Service Management Integrations Framework application contains a predefined set of properties and HR integration service.").
5. Pull contingent workers from Magnit application into ServiceNow AI Platform instance via a scheduled job that can be configured. See [Activate a schedule flow](https://www.servicenow.com/docs/7JWC3PitDxbwqOgLVZ5CaA "Activate the schedule flow that interacts with Magnit to pull contingent workers from Magnit into the ServiceNow AI Platform instance.").  
   A life cycle event is triggered and a lifecycle case is created for each contingent worker. An HR task is created for each onboarding item within the lifecycle case.  
   Note:  
   If an HR task is not created for onboarding item, verify if an active Magnit mapping record exists for that onboarding item. For more information, see [Map Magnit tasks](https://www.servicenow.com/docs/v5HRM8iicssyrbsdw8_LLw "Map an onboarding item name with HR task template to create an adhoc task for the contingent worker.").

   Contingent workers complete onboarding tasks from ServiceNow AI Platform instance.
{#explore-magnit__ol_x2z_22s_xvb} Figure 1. Flow diagram