---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# HR Service Delivery Integration with Cornerstone OnDemand

# HR Service Delivery Integration with Cornerstone OnDemand {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
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## Summary of HR Service Delivery Integration with Cornerstone OnDemand

The HR Service Delivery Integration with Cornerstone OnDemand application enables ServiceNow customers to consolidate employee learning tasks by displaying relevant courses from Cornerstone OnDemand directly within the ServiceNow Employee Center To-do list.
Cornerstone OnDemand serves as a platform for hosting learning videos, training, and certifications, and this integration streamlines employee access by bringing those learning tasks into ServiceNow's single interface.
Show full answer Show less  

## Key Features

* **Plugin Activation:** Customers must activate the `snhrcornerstone` plugin from the ServiceNow Store, which enables the Cornerstone spoke in IntegrationHub and the Enterprise Service Management (ESM) Integrations Framework.
* **IntegrationHub Setup:** Setting up the Cornerstone spoke within IntegrationHub allows seamless communication between ServiceNow and Cornerstone OnDemand.
* **Enterprise Service Management Integrations Framework:** This framework provides standardized components such as the Source table, HR Integration Services table, scheduled flows, and transform maps to support integration with third-party systems.
* **Automated Data Sync:** Scheduled flows pull users, learning objects, and transcripts from Cornerstone OnDemand into ServiceNow, keeping employee learning data up to date.
* **Learning Task Management:** When learning tasks are assigned in Cornerstone, transcripts are created and synchronized to ServiceNow, appearing as tasks in the Employee Center To-dos page.
* **Task Completion Tracking:** Clicking a learning task in ServiceNow redirects employees to Cornerstone OnDemand to complete it. Task completion status is updated in ServiceNow after scheduled synchronization runs.

## Practical Benefits for ServiceNow Customers

* Employees can view and manage all their learning and HR-related To-do tasks in one centralized location, improving user experience and task visibility.
* The integration reduces manual effort and data silos by automatically synchronizing learning assignments and completion status.
* Administrators benefit from standardized integration components that simplify setup and ongoing management.

## Next Steps

* Activate the HR Service Delivery Integration with Cornerstone OnDemand plugin via the ServiceNow Store.
* Complete the setup of the Cornerstone spoke in IntegrationHub following the documented configuration steps.
* Leverage the Enterprise Service Management Integrations Framework for monitoring and managing scheduled synchronization flows.
* Reference ServiceNow release notes and resources for updates, best practices, and community support.  
The ServiceNow®
HR Service Delivery Integration with Cornerstone OnDemand application enables you to display relevant
learning courses for employees as part of their To-do tasks in the ServiceNow
Employee Center.

Cornerstone OnDemand is a learning system that hosts learning videos, training, and
certifications for employees. Using HR Service Delivery Integration with Cornerstone OnDemand, you can
pull learning tasks from the Cornerstone OnDemand system to ServiceNow
so that employees can view all their To-do tasks in a single location, Employee Center.

## Setting up the application {#hr-cornerstone-int__section_yjy_ryq_4mb}

To set up the HR Service Delivery Integration with Cornerstone OnDemand application, you must first activate the HR Service Delivery Integration with Cornerstone OnDemand plugin \[sn_hr_cornerstone\] from ServiceNow Store. This plugin activates Cornerstone spoke in IntegrationHub and Enterprise Service Management Integrations Framework. Next you must set up the Cornerstone spoke in IntegrationHub. For details on how to complete the set up, refer to [Setting up HR Service Delivery Integration with Cornerstone OnDemand](https://www.servicenow.com/docs/nhTMBsEm3y9Snp2RZ0AKhg "Understand how to set up the HR Service Delivery Integration with Cornerstone OnDemand application for pulling learning courses from the Cornerstone OnDemand system into the ServiceNow system.").

## Using Enterprise Service Management Integrations Framework {#hr-cornerstone-int__section_y5s_wzr_1nb}

Enterprise Service Management Integrations Framework provides a consistent way of building
integrations for common use cases such as pulling employee profile information, pulling
to-dos, or pulling other data from third-party systems and storing it in ServiceNow instance. It contains common components, such as the Source
table, HR Integration Services table, scheduled flows, and transform maps, that can be used
for building integrations.

By default, when the HR Service Delivery Integration with Cornerstone OnDemand application is set up,
source, HR integration services, scheduled flows, and transform maps are automatically set
up for the Cornerstone OnDemand system in Enterprise Service Management Integrations Framework. The
schedule flows in Enterprise Service Management Integrations Framework interact with the Cornerstone
OnDemand system to pull users, learning objects, and transcripts into ServiceNow.

## Assigning learning tasks to employees {#hr-cornerstone-int__section_b1l_lzq_4mb}

When learning tasks are assigned to employees in the Cornerstone OnDemand system,
transcripts are created for those employees in the Cornerstone OnDemand system.

Enterprise Service Management Integrations Framework, using the Sync Transcripts service, pulls the
transcripts from the Cornerstone OnDemand system and displays them as tasks in the To-dos
page in Employee Center.

On clicking the learning task in Employee Center, the employee is navigated
to Cornerstone OnDemand system for completing the task. When the employee completes the task
in Cornerstone OnDemand system, the status of task gets updated in Employee Center after the scheduled job is run for the Cornerstone OnDemand
system.

## Request apps on the Store {#hr-cornerstone-int__section_lcp_lgz_ymb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#hr-cornerstone-int__inline-send-to-store}

|-|-|
| [Configure Plan and configure your implementation.](https://www.servicenow.com/docs/nhTMBsEm3y9Snp2RZ0AKhg "Understand how to set up the HR Service Delivery Integration with Cornerstone OnDemand application for pulling learning courses from the Cornerstone OnDemand system into the ServiceNow system.") | [Reference Get details about components like fields, tables, and properties.](https://www.servicenow.com/docs/3q_eO9mEpeZk4bde9fUjqg "Reference for HR Service Delivery Integration with Cornerstone OnDemand") |
[Table 1. Get started]

{#hr-cornerstone-int__table_iwv_lpv_klb}

## Additional resources {#hr-cornerstone-int__section_dpg_yjt_3hc}

* Learn more about what's new and changed, see the [HR Service Delivery
  release notes](https://www.servicenow.com/docs/access?context=hr-service-delivery-landing&version=zurich&pubname=zurich-release-notes&ft:locale=en-US).
* Log in to your ServiceNow® account and find additional information about implementing and deploying features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
* Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
* Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/).
{#hr-cornerstone-int__ul_epg_yjt_3hc}