---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Request a background check

# Request a background check through a third-party background check provider {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Request a background check for an employee through a third-party background check
provider such as First Advantage, Accurate, or Sterling.

## Before you begin

An HR integrations administrator must have set up the integration between HR Service Delivery and the third-party background check system
before requests can be made. See [HR Integrations](https://www.servicenow.com/docs/NNVBohRi1VfaX6AUnIbLYg "Integrate HR Service Delivery with HR management systems to synchronize employee profiles, to-dos, and other data; background check systems to request background checks; e-signature systems to request electronic signatures; and more.") for more
information.

Role required: sn_hr_core.case_writer

## Procedure

1. Navigate to AllHR Case ManagementCreate New Case.
2. In the Search for Employee field, select the employee you are creating the case for.
3. In the Case Details section, in the HR service field, select one of the following services to request a background check through the third-party background check provider.
   * Request Background Check by First Advantage
   * Request Background Check by Accurate
   * Request Background Check by Sterling
   * \<Name of HR service for a custom background check system integration\>

   {#request-background-check-by-background-check-system__choices_trr_frb_zhb}  
4. Fill in the other fields on the form, as appropriate.  
   For further details on the form fields, see [Create an HR case](https://www.servicenow.com/docs/OlBf~DoKwRIEUrr0RIpQ6w "Create HR cases for employees or other individuals that require an HR service. Note that employees can also use the HR Service Portal to create HR cases for themselves.").
5. Click Create Case.
6. In the Background check package field, select the background check package you want to use for the case.  
7. Click Ready for Work to send the background check request to the appropriate third-party background check provider.

## Result

As the background check application progresses, the status is updated in the
Background check application status field.

## What to do next

To view the background check details, navigate to the Background Check Details related list.

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