---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Performance Analytics for HR Service Delivery

# Performance Analytics for HR Service Delivery {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

HR Performance Analytics measures key performance indicators to track HR performance over time.

## Activation information {#scoped-hr-performance-analytics__section_pyt_g2m_3bb}

HR Performance Analytics Scoped requires a separate premium subscription to the Performance Analytics application.
Activate the:

Performance Analytics Premium for Human Resources Management \[com.snc.pa.premium.hr\]
plugin.

Also, activate one or more of the following content packs:

* Performance Analytics - Content Pack - Human Resources Scoped App \[com.sn_hr_pa\]
* Performance Analytics - Content Pack - Human Resources Employee Document Management Scoped App \[com.sn_hr_employee_files_pa\]

{#scoped-hr-performance-analytics__ul_xdq_ngn_3bb}  
To configure the Performance Analytics (PA) dashboard, assign the Performance Analytics Administrator \[pa_admin\] role to the HR Administrator \[sn_hr_core.admin\] role.  
Note:  
Only the System Administrator \[admin\] can assign PA roles to employees.

See [Performance Analytics roles](https://www.servicenow.com/docs/access?context=r_PARoles&version=zurich&pubname=zurich-now-intelligence&ft:locale=en-US).

Contact your account manager for more information.
* **[Viewing HR Performance Analytics Scoped](https://www.servicenow.com/docs/yhhm9pvbobaQqxohv9vlKA)**   
  HR Performance Analytics for the scoped version of HR Service Delivery helps you align resources and systems to strategic objectives.
* **[HR Performance Analytics Dashboards](https://www.servicenow.com/docs/njSJ2ypV2pmFCgUuVVfoCA)**   
  Platform Analytics Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

**Related topics**   

* [Performance Analytics](https://www.servicenow.com/docs/access?context=pa-overview&version=zurich&pubname=zurich-now-intelligence&ft:locale=en-US)