---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Add or modify HR survey categories and questions

# Add or modify HR survey categories and questions {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

When an HR survey definition is created, a survey category is automatically added.
You can create questions that are associated with this category or define another category
for questions.

## Before you begin

Role required: admin, hr_admin, or hr_manager

## About this task

For example, the HR Request Satisfaction Survey has one category, with four questions
about satisfaction with the HR request process. You can define another category to
ask about satisfaction with the HR agent who handled the case, or you can add more
questions to the existing category.

The following steps describe how to work with survey questions in the Survey
Definition form. You can also click Survey Designer to open
the survey and its questions in the survey designer.

## Procedure

1. Navigate to AllHR AdministrationSurveysHR Surveys, and open the survey to add questions.
2. In the Metrics Categories related list, complete one of the following actions.

   | To | Do this |
   | Add or edit questions in an existing category | Click the category name. |
   | Add a category and questions | Click New. Enter the category name and description, right-click the form header, and click Save. |
   |-|-|

   {#t_CreateOrModifyHRSurveyQuestionsIst__choicetable_qtc_lb2_jdc}  
   The Survey Category form that appears includes the Assessment Metrics related list, which contains any questions that are already defined.
3. To edit a question, complete the following steps.
   1. Click the question text and edit the fields on the form.
   2. Click Update.
   3. If required by the question type, add definitions in the Assessment Metric Definitions related list.  
      For example, Likert and numeric scale data types require the scale metric definitions.
   {#t_CreateOrModifyHRSurveyQuestionsIst__substeps_zw2_tx5_hs}
4. To add a question, complete the following steps.
   1. Click New and complete the form.
   2. Right-click the header and click Save.  
      Additional fields appear based on the selected data type. For example, if you select Choice, you must enter the scale definition.
   3. If applicable, add definitions in the Assessment Metric Definitions related list.  
      For example, the Choice data type requires that you enter the choices.
   {#t_CreateOrModifyHRSurveyQuestionsIst__substeps_j5y_cy5_hs}
5. Click Update.  
   The Survey Definition reopens.

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