---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Test a solution prediction

# Test an HR solution prediction {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Test the solution prediction by sending emails to the general email address for HR
requests. Verify that the corresponding HR cases are automatically categorized to the
appropriate HR service.

## Before you begin

Role required: sn_hr_core.admin or sn_hr_core.case_reader

## Procedure

1. Send an email to the general email address for HR requests.  
   Note:  
   To verify the general email address for HR requests, navigate to HR AdministrationProperties, and view the General email address for HR requests property.
2. Navigate to HR Case ManagementAll HR Cases, and open one of the modules, such as Assigned to me or Open.
3. Open the applicable record.
4. Verify that the HR case was automatically categorized to the appropriate COE and HR service.

## What to do next

If you need to retrain and review your predictive model, see [Create and train a solution
definition](https://www.servicenow.com/docs/access?context=create-solution-definition&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US) and [Review classification solution
statistics](https://www.servicenow.com/docs/access?context=review-solution-statistics&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).

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