---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Users

# Users for HR Service Delivery Integration with Cornerstone OnDemand {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Users from the Cornerstone OnDemand system are mapped to the users in ServiceNow system
using email Ids. User mapping helps in assigning learning tasks to the correct user in the ServiceNow system.  
When the Trigger CSOD Sync schedule flow is run, users are pulled from the Cornerstone OnDemand system to the User Mapping Staging \[sn_hr_cornerstone_user_mapping_staging\] table. Once the transformation scripts are run, mapped users are displayed in HR Cornerstone IntegrationsUsers.{#users-cornerstone__table_esk_4tk_1nb__entry__2}

| Field | Description |
|-|-|
| CSOD ID | CSOD ID from Cornerstone OnDemand system. |
| Active | Option that indicates whether or not the user is active in the Cornerstone OnDemand system. |
| User | Name of the user in the ServiceNow system. |
| CSOD User | Name of the user in the Cornerstone OnDemand system. |
| CSOD User ID | ID of the user in the Cornerstone OnDemand system. |
| CSOD Email | Email ID of the user in the Cornerstone OnDemand system. |
[Table 1. User Mapping]

{#users-cornerstone__table_esk_4tk_1nb}  
Note:  
In case you want to use CSOD ID, CSOD user, and CSOD User ID fields for mapping users, you must override the getUser method in CSODIntegrationsUtil script.
**Related concepts**   

* [HR Integration Services for HR Service Delivery Integration with Cornerstone OnDemand](https://www.servicenow.com/docs/LCJY7q~NkavA_O5hUyqnMg "Once you set up the HR Service Delivery Integration with Cornerstone OnDemand application, HR integration services for Cornerstone are automatically created in Enterprise Service Management Integrations Framework. The flows in HR Integration Services communicate with the Cornerstone OnDemand system to pull users, learning objects, and transcripts into ServiceNow.")
* [Learning objects for HR Service Delivery Integration with Cornerstone OnDemand](https://www.servicenow.com/docs/0XFtJw54uAU8ri1P8nODmA "View details of learning objects that are pulled from the Cornerstone OnDemand system to ServiceNow system. Learning objects help in navigating users to the correct learning to-do details.")
* [Status mapping in Cornerstone OnDemand System](https://www.servicenow.com/docs/aQIqCaRQJ~ZEd4zupM1LuQ "Once you set up HR Service Delivery Integration with Cornerstone OnDemand, mapping between transcript status ID and status value is displayed in the Status page in HR Service Delivery Integration with Cornerstone OnDemand. This information helps to manage the task external status in the HR Pulled Integration To-do table, for Cornerstone OnDemand system.")
* [Transform maps for HR Service Delivery Integration with Cornerstone OnDemand](https://www.servicenow.com/docs/8VGEaKPJbx96XBCXMeIFwA "By default, when HR Service Delivery Integration with Cornerstone OnDemand is set up, the CSOD user mapping transform and CSOD learning object mappings transformation maps are automatically available for HR Service Delivery Integration with Cornerstone OnDemand. These transform maps specify data relationships between source table and target table.")  
**Related reference**   

* [Components installed with HR Service Delivery Integration with Cornerstone OnDemand](https://www.servicenow.com/docs/Ov1jM6O8AFgVz56hW1MkMg "Several types of components are installed with activation of the HR Service Delivery Integration with Cornerstone OnDemand plugin [sn_hr_cornerstone], including tables and user roles.")
* [Source for HR Service Delivery Integration with Cornerstone OnDemand](https://www.servicenow.com/docs/EthNEgXaz2jNcQhDXguY2g "Once you set up the HR Service Delivery Integration with Cornerstone OnDemand application, the source record for Cornerstone On Demand application is automatically created in Enterprise Service Management Integrations Framework, Source module. The Cornerstone OnDemand source record in the in Enterprise Service Management Integrations Framework application contains a predefined set of properties and HR Integration Services.")

*[\>]: and then