---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Measure the performance of the HR implementation

# Measure the performance of the HR implementation {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the HR Success Dashboard indicators to measure the performance of your HR implementation using different KPIs.

For more information on how to share the Dashboard with your leadership, see [Share the Success Dashboard indicators](https://www.servicenow.com/docs/access?context=share-itsm-success-dashboard&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US).

For more information on how to view the benchmark KPIs of the Success Dashboard indicators, see [Success Dashboard indicators benchmark](https://www.servicenow.com/docs/access?context=success-dashboard-benchmark&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US).

## Monitor the KPIs of the HR implementation {#ariaid-title2}

View and monitor the HR Success Dashboard indicators to measure the performance of your HR implementation using different KPIs.
Access the aggregated KPI data in the HR Success Dashboard indicators. By navigating to All\>Success DashboardSuccess Dashboard if you have the sn_sd.success_dashboard_admin, sn_sd.success_dashboard_read, or sn_sd.success_dashboard_details_read role.  
Figure 1. HR Success Dashboard indicators  
You can monitor the data in Monthly, Quarterly, or Yearly time aggregations.

* Monthly: Shows the data aggregated monthly. For counts, this data is the monthly sum of the daily values. For percentages, this data is the monthly average of the daily percentages.
* Quarterly: Shows the data aggregated quarterly. For counts, this data is the quarterly sum of the daily values. For percentages, this data is the quarterly average of the daily percentages.
* Yearly: Shows the data aggregated yearly. For counts, this data is the yearly sum of the daily values. For percentages, this data is the yearly average of the daily percentages.
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Once the time aggregation is set, all the score-cards show the data for that period.

For more information on the dashboard components, see [HR Success Dashboard indicators components](https://www.servicenow.com/docs/paau2a2~Nrx29D97BZnrug "Analyze the performance and self-solve data visually and drive business outcomes with the help of the dashboard components.").

For more information on the KPI definitions and formulas, see [HR Success Dashboard indicators KPI definitions and formulas](https://www.servicenow.com/docs/HoLVLvKKXhuzfRslHtlFdQ "Enable HR Success Dashboard indicators to use the Key Performance Indicators (KPIs) and formulas.").

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