Using enhanced synchronization

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Using enhanced synchronization

    The enhanced synchronization feature enables ServiceNow customers to synchronize workplace location data between Indoor Mapping and Workplace Service Delivery (WSD). This bi-directional sync ensures that updates to location hierarchies and attributes in either system are reflected accurately in the other, maintaining consistency across your indoor workplace environments.

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    Prerequisites and Access

    • Initial manual synchronization between Indoor Mapping and WSD must be completed before using enhanced sync.
    • Users require the snwsdindoormap.admin or snwsdcore.workplacemanager role to access the necessary modules for enhanced sync configuration and management.
    • A strict one-to-one relationship between Space Types (Workplace Core) and Place Types (Indoor Mapping) must be maintained to ensure bidirectional functionality.

    Key Features

    • Configurable Sync Properties: Define how synchronization behaves between Indoor Mapping and Workplace Core through the Enhanced Sync properties settings.
    • Workplace Core to Indoor Mapping Updates: Changes to Campuses, Buildings, Floors, and Spaces (including names, titles, and Place Type attributes) in Workplace Core are synced to Indoor Mapping.
    • Handling Deletions and Retirements: When a Workplace Space is deleted or retired, the corresponding Indoor Mapping place is deactivated.
    • Indoor Mapping to Workplace Core Updates: Updates made in Indoor Mapping, including new places created via CAD file updates, sync to Workplace Core, creating or updating corresponding Workplace Spaces.
    • Place Property Mapping: Attributes such as area measurements (square feet or meters) from Indoor Mapping are synced to mapped fields in Workplace Core.
    • Deactivation and Retirement: When a place in Indoor Mapping is deleted or deactivated, the related Workplace Space is marked as retired.
    • Pending Sync Operations Management: Administrators can review, process, or ignore pending synchronization operations to maintain data integrity.
    • Sync Activity and Error Monitoring: Access detailed logs of sync activities and errors to track synchronization status and troubleshoot issues efficiently.

    Practical Benefits

    This enhanced synchronization process streamlines the management of workplace location data across Indoor Mapping and Workplace Core, reducing manual updates and errors. It ensures that spatial data such as location names, types, and properties remain accurate and current, supporting operational decisions and workplace management.

    Synchronize your workplace locations with your Indoor Mapping data by using the enhanced sync feature.

    To use the enhanced sync feature, you must have completed the initial manual sync to link Indoor Mapping and WSD. You must have the sn_wsd_indoor_map.admin role or the sn_wsd_core.workplace_manager role to access the relevant modules.

    Warning:
    Ensure that you have a one-to-one relationship between Space Types and Place Types for the bidirectional functionality to work.

    To use the enhanced sync feature, see the following steps.

    1. Configure the Enhanced Sync properties to define the behavior of the sync operations between Indoor Mapping and Workplace Service Delivery.

      For more information about the Enhanced Sync properties, see Enhanced Sync Properties.

    2. Update data in Workplace Core.

      Updates to the location hierarchy objects in Workplace Core are synced to the Indoor Mapping objects based on the sync properties. These objects include the names and titles of Campuses, Buildings, Floors, and Spaces.

      The Place Type attribute is also updated in Indoor Mapping when the Space Type value for a Workplace Space is updated. When a Space in Workplace Core is deleted or changed to retired status, the related Indoor Mapping place is deactivated.

    3. Update data in Indoor Mapping Indoor Mapping.

      Updates to the location hierarchy objects in Indoor Mapping are synced to Workplace Core based on the sync properties. These objects include field values like the name and title.

      The Place Types are synced from Indoor Mapping places to Workplace Core. Objects are created in Workplace Core when they’re created in Indoor Mapping. For example, if an update to a CAD file introduces three new Indoor Mapping places, the three places are created as Workplace Spaces based on the sync properties.

      Place Properties are synced to the mapped fields in Workplace Core as configured in the Indoor Place Properties Mapping. For example, square feet (SQ FT) or square meters (SQ M) calculated from the CAD surface area information. When a Place in Indoor Mapping is deleted or its deactivated, the related Workplace Space is Retired.

    4. Review pending sync operations to process or ignore the operations.

      For more information about Enhanced Sync operations, see Manage enhanced sync operations.

    5. Review the sync activities for information about the updates made to Indoor Mapping and Workplace Core as part of enhanced sync.

      You can view the sync activities by navigating to All > Workplace Core > Enhanced Sync > Enhanced Sync Activities.

      The Enhanced Sync Activities list contains information about sync operations like the timestamp, the impacted table, and the workplace location.

    6. Review the sync error logs for informational messages, warnings, or errors.

      You can view the sync error logs by navigating to All > Workplace Core > Enhanced Sync > Enhanced Sync Error Logs.