---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure

# Configuring Issue Auto Resolution for HR {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Setting up Issue Auto Resolution helps your organization to provide near
real-time responses to your employee's routine inquiries. To view the settings for Issue Auto
Resolution, navigate to AllIssue Auto ResolutionSettings.

You can install the ITSM Virtual Agent Conversations and Issue Auto Resolution applications. After the installation is complete, review and modify the configurations to suit your business needs and activate your IAR.  
Note:  
You can also install the apps from the ServiceNow Store

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