---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Mentor employees by using a Journey Accelerator plan

# Mentor employees by using a Journey Accelerator plan {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Mentor employees that are assigned to you and view or edit employee plans depending
on your permission type.

## Before you begin

Role required: You must be assigned as a mentor to an action plan.

## About this task

Managers create plans for different employee transition events. Some transitions
include having a mentor. Mentors access plans from the Employee Center portal.  
There are two types of mentor permissions:

Can view
:   Mentors see all tasks in a plan. Mentors with the Can view permission
    can only update the tasks that are assigned to them. Mentors can view
    plans in Draft, Ready, or Complete states.

Can edit
:   Mentors with the Can edit permission can edit, add, and delete stages or
    to-do tasks. The Can edit permission enables mentors to publish plans
and set plan publish dates.  
Note:  
Tasks in a plan are also listed under To-dos. The To-dos list does not show the stage that contains the task.

## Procedure

1. In the Employee Center portal, click Plans.
2. Click the plan that you want to work on.  
   Stages contain tasks to complete.

   The type of mentor permission restricts or enables edit access to plan
   stages, to-do tasks, and publishing a plan.
3. Click a task to view or edit its details so that you can manage the progress of it.  
   Manage tasks manually. Mark your tasks and add additional details when needed. You can choose the following task statuses:
   * Mark as in progress: Updates that record for the task so that others can see that you started working on the task.
   * Complete: Shows that you completed the task.
   * Comments: Sends messages to the plan manager.
   * Attachments: Adds files, such as certificates of completion, for training or other documents.