Journey Accelerator versions and release compatibility

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of Journey Accelerator Versions and Release Compatibility

    Journey Accelerator is a ServiceNow application whose features and compatibility vary across different versions and platform family releases. Not all features are available in every release, and some versions require dependencies or specific system packages. Customers should refer to the ServiceNow Store for the most current information, including available apps, requirements, and cumulative release notes.

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    Version Compatibility and Key Requirements

    • Version 5.0.4 (Zurich)
      • Supported on Tokyo family release only.
      • Version 5.0.0 cannot be installed standalone; it installs as a dependency with Journey Designer version 1.
      • To schedule Outlook meetings from tasked-based to-dos, install Microsoft Exchange Online Spoke v3.2.0 and Retry Handler Framework v1.0.1.
    • Version 4.0.2 (Last standalone version)
      • Supported on Utah, Tokyo, and San Diego family releases.
      • Requires HR Service Delivery Enterprise package, Employee Center, and Content Publishing applications.
      • Important update sets must be applied post-installation (e.g., JAESCheadermenuitem-Journey AcceleratorPlans.xml).
      • For Outlook meeting scheduling, Microsoft Exchange Online Spoke v3.2.0 and Retry Handler Framework v1.0.1 are required.
      • To use Listening Posts and Learning Posts applications, install corresponding versions (v4.0.2) and apply relevant update sets.
    • Version 3.0.3
      • Supported on Rome, Quebec, and Paris family releases.
      • Requires HR Service Delivery Enterprise package, Employee Service Center, and Content Delivery applications.
      • Specific update sets must be loaded after installation.
      • For Outlook meeting scheduling, Microsoft Exchange Online Spoke v2.0.3 and Retry Handler Framework are required.
    • Version 2.0.2
      • Supported on Rome, Quebec, and Paris family releases.
      • Requires HR Service Delivery Enterprise package, Employee Service Center, and Content Delivery applications.
      • Update sets must be applied after installation.
      • For Outlook meeting scheduling, Microsoft AD Spoke, Microsoft Azure AD Spoke, and Microsoft Exchange Online Spoke v2.0 must be installed.
    • Version 2.0.1
      • Supported on Quebec and Paris family releases.
      • Requires HR Service Delivery Enterprise package, Employee Service Center, and Content Delivery applications.
      • Update sets must be applied after installation.
      • Outlook meeting scheduling requires Microsoft AD Spoke, Microsoft Azure AD Spoke, and Microsoft Exchange Online Spoke v2.0.
    • Version 1.0.2
      • Supported on Quebec and Paris family releases.
      • Requires HR Service Delivery Enterprise package and Employee Service Center.
      • Update sets must be applied after installation.

    Practical Considerations for ServiceNow Customers

    • Ensure your ServiceNow instance family release is compatible with the Journey Accelerator version you plan to install.
    • Plan to install required dependent applications and update sets after installation to enable full functionality.
    • To enable scheduling Outlook meetings from Journey Accelerator to-dos, install the appropriate Microsoft Exchange Online Spoke and Retry Handler Framework versions corresponding to your Journey Accelerator version.
    • For enhanced capabilities such as Listening Posts and Learning Posts, additional applications and update sets are necessary.
    • Version 4.0.2 is the last standalone Journey Accelerator app; later versions function as dependencies to Journey Designer.
    • Always refer to the ServiceNow Store for the latest app versions, documentation, and release notes.

    Available features depend on the Journey Accelerator version, family release, and application-specific features.

    Not all Journey Accelerator features are available in all supported family releases. Go to the ServiceNow Store to view the latest information and requirements for features and releases.
    Note:
    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Different versions of Journey Accelerator are supported only in certain family releases.

    Journey Accelerator Version 5.0.4

    Supported family releases: Tokyo.
    Note:
    Journey Accelerator Version 5.0.0 cannot be installed as a standalone application. Journey Accelerator version 5 functionality is installed as a dependency with Journey designer version 1. This information is for reference only.
    Other requirements: To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following spoke should be installed:
    • Microsoft Exchange Online Spoke v3.2.0 [sn_ex_online_spke]
    • Retry Handler Framework v1.0.1 [sn_retry_handler]

    Journey Accelerator Version 4.0.2

    Supported family releases:
    Note:
    Journey Accelerator Version 4.0.2 is the last family release that a standalone version of the app can be installed. The latest Journey Accelerator functionality is included with the Journey designer application.
    • Utah
    • Tokyo
    • San Diego
    System requirements:
    • HR Service Delivery Enterprise package
    • Employee Center [sn_ex_sp]
    • Content Publishing [sn_cd]
    • The following update sets must be loaded after installing Journey Accelerator. Links to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store:
      • JA_ESC_header_menu_item-Journey Accelerator_Plans.xml
      • JA_Enforce_security_property.xml
      • JA_Allow_Content_Delivery.xml
    Other requirements:
    • To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following spoke should be installed:
      • Microsoft Exchange Online Spoke v3.2.0 [sn_ex_online_spke]
      • Retry Handler Framework v1.0.1 [sn_retry_handler]
    • To use the Listening Posts [sn_lp] application, you must install Listening Posts v4.0.2 from the ServiceNow Store (and all Listening Posts requirements)
    • To use the Learning Posts [sn_lnp] application, you must install Learning Posts v4.0.2 from the ServiceNow Store (and all Learning Posts requirements) as well as the following update set: JA_HR_Learning_Core.xml

    Key features and requirements summary for the latest version of Journey Accelerator in ServiceNow Store

    Journey Accelerator Version 3.0.3

    Supported family releases
    • Rome
    • Quebec
    • Paris
    System Requirements:
    • HR Service Delivery Enterprise package
    • Employee Service Center [com.sn_hr_service_portal]
    • Content Delivery [com.sn_content_delivery]
    • The following update must be loaded after installing Journey Accelerator. Links to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store:
      • JA_ESC_header_menu_item-Journey Accelerator_Plans.xml
      • JA_Enforce_security_property.xml
      • JA_Allow_Content_Delivery.xml
    • The following update sets are only applicable if on Rome and will no longer be necessary after San Diego
      • JA_HR_Lifecycle_Events_Rome_touchpoints.xml
      • JA_HR_Core_Rome_touchpoints.xml

    Other Requirements:

    To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following spokes should be installed:
    • Microsoft Exchange Online Spoke v2.0.3 [sn_ex_online_spke]
    • Retry Handler Framework

    Key features and requirements summary for Journey Accelerator Version 3.0.3 in ServiceNow Store

    Journey Accelerator Version 2.0.2

    Supported releases:
    • Rome
    • Quebec
    • Paris
    System Requirements:
    • HR Service Delivery Enterprise package
    • Employee Service Center [com.sn_hr_service_portal]
    • Content Delivery [com.sn_content_delivery]
    • The following update sets must be loaded after installing Journey Accelerator. Links to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store:
      • JA_ESC_header_menu_item-Journey Accelerator_Plans.xml
      • JA_Enforce_security_property.xml
      • JA_Allow_Content_Delivery.xml

    Other Requirements:

    To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following spokes should be installed:
    • Microsoft AD Spoke [com.sn.ad.spoke]
    • Microsoft Azure AD spoke [com.sn.azure_ad.spoke]
    • Microsoft Exchange Online Spoke v2.0 [sn_ex_online_spke]

    Key features and requirements summary for Journey Accelerator Version 2.0.2 in ServiceNow Store

    Journey Accelerator Version 2.0.1

    Supported releases:
    • Quebec
    • Paris
    System Requirements:
    • HR Service Delivery Enterprise package
    • Employee Service Center [com.sn_hr_service_portal]
    • Content Delivery [com.sn_content_delivery]
    • The following update sets must be loaded after installing Journey Accelerator. Links to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store:
      • JA_ESC_header_menu_item-Journey Accelerator_Plans.xml
      • JA_Enforce_security_property.xml
      • JA_Allow_Content_Delivery.xml

    Other Requirements:

    To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following spokes should be installed:
    • Microsoft AD Spoke [com.sn.ad.spoke]
    • Microsoft Azure AD spoke [com.sn.azure_ad.spoke]
    • Microsoft Exchange Online Spoke v2.0 [sn_ex_online_spke]

    Key features and requirements summary for Journey Accelerator Version 2.0.1 ServiceNow Store

    Journey Accelerator Version 1.0.2

    Supported releases:
    • Quebec
    • Paris
    System Requirements:
    • HR Service Delivery Enterprise package
    • Employee Service Center [com.sn_hr_service_portal]
    • The following update sets must be loaded after installing Journey Accelerator. Links to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store:
      • JA_ESC_header_menu_item-Journey Accelerator_Plans.xml
      • JA_Enforce_security_property.xml
      • JA_Allow_Content_Delivery.xml

    Key features and requirements summary for Journey Accelerator Version 1.0.2 in ServiceNow Store