Add Employee Center to the ServiceNow Otto display experience

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Enable ServiceNow Otto to appear in Employee Center to converse with AI agents in this agentic workflow.

    Before you begin

    Role required: virtual_agent_admin

    Procedure

    1. Navigate to All > Conversational Interfaces > Assistants.
    2. Select Manage assistants.
    3. On the Now Assistin Virtual Agent (default) card, select Edit.
    4. In the Continue customizing this assistant widget, select Review display experiences.
      The Display experiences section within the Settings page appears.
    5. Select Employee Center from the Add portal drop-down list.
    6. Select the Enhanced chat radio button.
    7. Select the Allow the search bar to open into a full-page chat experience check box.
    8. Select Add.
    9. Select Save.