---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Journey overview dashboard

# Journey overview dashboard {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

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## Summary of Journey overview dashboard

The Journey Overview dashboard in ServiceNow provides a centralized interface to track and manage ongoing journeys and related tasks within your organization.
It offers detailed insights into the status of journeys, including tasks due, tasks by role and activity type, and other journey-specific metrics.
This enables journey and HR coordinators to efficiently monitor progress and address overdue activities.
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## Access and Roles

To use the Journey Overview dashboard, users must have the **snjny.reader** role. Access the dashboard via the navigation path: **All \> Journey designer \> Administration \> Journey overview**.

## Key Features

* **Visual Reports:** The dashboard includes multiple report types such as single score indicators and bar/line charts displaying overdue tasks, tasks due soon, and task statuses by role or activity type.
* **Task Sources:** Reports pull data primarily from two tables --- **Journey Accelerator Task \[snjatask\]** for journey-specific tasks and the general **Task \[task\]** table for lifecycle event tasks.
* **Filters:** Users can refine displayed data using filters such as location, department, journey start date, journey type, and employee start date. This customization helps focus on relevant segments of journeys and tasks.

## Use Cases

HR coordinators and journey managers use this dashboard to oversee and analyze multiple journeys simultaneously, identify overdue or upcoming tasks, and allocate resources effectively to ensure journey success.

## Practical Benefits

* Improved visibility into journey progress and task completion status.
* Ability to quickly identify bottlenecks and overdue actions by role or activity type.
* Customizable filters support targeted monitoring based on organizational structure and timing.
* Supports proactive management and timely interventions in employee journeys.  
Journey Overview is a comprehensive dashboard that allows you to efficiently track and manage ongoing tasks and journeys within the organization.  
On the dashboard you can view details about different journeys, including the number of journeys that are due, journeys tasks, journey tasks by role and by activity type, and other relevant journey specific information.

## Required ServiceNow AI Platform roles {#journey-overview-dashboard__section_gqc_vx2_cbc}

The sn_jny.reader role is needed to access this dashboard.

## Access the Journey overview dashboard {#journey-overview-dashboard__section_iqc_vx2_cbc}

To open the dashboard, navigate to AllJourney designerAdministrationJourney overview.

## Use cases {#journey-overview-dashboard__section_jqc_vx2_cbc}

For examples of how different people in your organization would use this dashboard, see these use cases.{#journey-overview-dashboard__table_kqc_vx2_cbc__entry__2}

| User | Dashboard use |
|-|-|
| Journey/HR Coordinator <br /> | Access the journey overview dashboard to efficiently manage and analyze different journeys within the organization. |
[Table 1. Users and dashboard details]

{#journey-overview-dashboard__table_kqc_vx2_cbc}

## Reports {#journey-overview-dashboard__section_oqc_vx2_cbc}

{#journey-overview-dashboard__table_pqc_vx2_cbc__entry__4}

| Title | Type | Source table | Description |
|-|-|-|-|
| Overdue journey accelerator tasks | Single score ![]() | Journey Accelerator Task \[sn_ja_task\] | Contains Journey Accelerator task details and relationships to other Journey Accelerator tables. |
| Overdue lifecycle events tasks | Single score ![]() | Task \[task\] | The Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance. |
| Journey accelerator tasks due soon | Single score ![]() | Journey Accelerator Task \[sn_ja_task\] | Contains Journey Accelerator task details and relationships to other Journey Accelerator tables. |
| Lifecycle events tasks due soon | Single score ![]() | Task \[task\] | Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance. |
| Overdue journey accelerator tasks by role | Bar ![]() | Journey Accelerator Task \[sn_ja_task\] | Contains Journey Accelerator task details and relationships to other Journey Accelerator tables. |
| Overdue lifecycle events tasks by activity type | Bar ![]() | Task \[task\] | Task table provides means for creating and completing tasks, as well as tracking their workflow in your instance. |
| Journey status | Line ![]() | Task \[task\] | Task table provides means for creating and completing tasks, as well as tracking their workflow in your instance. |
[Table 2. Report details]

{#journey-overview-dashboard__table_pqc_vx2_cbc}

## Filters {#journey-overview-dashboard__section_qqc_vx2_cbc}

{#journey-overview-dashboard__table_rqc_vx2_cbc__entry__3}

| Name | Type | Description |
|-|-|-|
| Location | Multi-select | Displays various tasks based on the location of the journey employee. |
| Department | Multi-select | Displays tasks based on the department the task assignee belongs to. |
| Journey start date | Choice | Displays tasks based on the journey start date. |
| Journey type | Multi-select | Displays tasks based on the journey type. |
| Employee start date | Choice | Displays tasks based on the start date of the employee. |
[Table 3. Filter details]

{#journey-overview-dashboard__table_rqc_vx2_cbc}

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