---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Train classifier for ethics complaint

# Train the classification solution to predict the assignment group for Ethics Complaint {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Train the legal request classification solution definition to identify and predict an group assignment using the description and subcategory for an Ethics Complaint.

## Before you begin

Role required: sn_lg_pi.admin and platlform_ml_read

Ensure that you have installed Predictive Intelligence (com.glide.platform_ml) and Predictive Intelligence for Legal Service Delivery (sn_lg_pi)
plugins.  
Note:  
A minimum of ten thousand records are needed to train the classifications.

## Procedure

1. Navigate to Predictive IntelligenceClassificationSolution Definitions.
2. In the Classification Definitions list, search for and select the Ethics Complaints Assignment (ml_x_snc_sn_lg_pi_global_ethics_complaints_assignment) solution.
3. On the form, verify the default field values and customize the solution as required.  
   For more information about the Classification Definition form fields, see [Create and train classification solution](https://www.servicenow.com/docs/access?context=create-solution-definition&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).
{#lsd-PI-train-auto-assign-ethics__steps_mdy_pyk_xbc}

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