---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Lifecycle Events Employee Requests

# Configure Lifecycle Events Employee Requests {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable your managers and employees to open employee requests directly from Lifecycle
events so that they don't have to create a new HR case or request.

## Before you begin

Role required: sn_hr_le.admin or admin

## Procedure

1. Navigate to AllLifecycle EventsAdministrationManage Lifecycle Events.
2. To add employee requests to the event, open a Lifecycle Event and click the Activity Sets tab.
3. Navigate to Add NewEmployee Request.
4. On the form, fill in the fields.  
   {#configure-employee-request__entry__2}

   | Field | Description |
   |-|-|
   | Title | Title that appears in the Action list menu in the HR case. |
   | Description | Details about the request. |
   | Requester | Person who has access to view and make requests. * Opened for: Person that the Lifecycle Events case was opened for. * Subject person: Person that is the subject of the LE case. (This person may or may not be the same person that the request was opened for.) |
   | Category | Employee Requests category types. * For the HR Service category type, see [HR services](https://www.servicenow.com/docs/xKvDcdSPFtIcVWatm1JuaQ "HR services are the requests and assistance an HR organization provides its employees, such as benefits enrollment, direct deposit setup, and requests for relocation assistance."). * For the Catalog Item category type, see [Service catalog items](https://www.servicenow.com/docs/access?context=c_IntroductionToCatalogItems&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US). |
   | HR Service | Requests and assistance that an HR organization provides its employees. |
   | Catalog Item | Goods or services that are available for requests. |
   | Active | Option that an employee or manager can select to make the request available. |
   | Blocks activity set completion | * When selected, the employee request must be completed before an activity set is marked as completed. * If unselected, the activity set completes if all the underlying activities are complete regardless of whether the employee request is fulfilled. |
   | Activity Sets | Sets of activities that the employee request is available in. |
   | Audience | Specific groups of users that have access to the employee request. For more information about these groups, see [Audiences](https://www.servicenow.com/docs/1yZU2vNaYUNBXwfcEQ_D~w "Target portal content and lifecycle event activities to specified audiences with audience records."). |
   [Table 1. Employee Request form]

5. Click Submit.
**Related tasks**   

* [Verify Lifecycle Events Employee requests configuration](https://www.servicenow.com/docs/n2PspWujx6m0IFuA9H5JOA "Use the Preview and Test capabilities to verify that the employee request activity has been configured correctly.")
* [Filter lifecycle event activities](https://www.servicenow.com/docs/CaI0MdVljb61dD0kEaVD4Q "Filter lifecycle event activities by activity type, owning group, audience, and rescind. You can also search for individual activities by name.")

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