---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create an HR case for a lifecycle event

# Create an HR case for a lifecycle event {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a lifecycle event case. A lifecycle event case is an HR case that is fulfilled
by a lifecycle event. For example, the HR service for New Hire Onboarding is fulfilled by
the lifecycle event for New Hire Onboarding.

## Before you begin

Role required: sn_hr_le.case_writer

A lifecycle event administrator must have built the lifecycle event and created a
corresponding HR service before you can create a case for that event. See [Building a lifecycle event](https://www.servicenow.com/docs/MjpAe7TOATd5AEvtGQfp2g "Lifecycle events enable you to automate the fulfillment of HR cases such as new hire onboarding.") for more information.

## Procedure

1. Navigate to AllHR Case ManagementCreate New Case.
2. In the Search for Employee field, select the employee you are creating the case for.  
   Note:  
   You can search by employee name, partial employee name, case number, or any indexed field on the HR Profile of the sys_user table.
3. On the HR case creation form, under the Case Details section, select the HR service you are requesting for the employee.
4. Click Create Case to create the HR case.
5. On the HR case form, fill in the fields on the form, as appropriate.  
   For further details on the form fields, see [Work an HR case](https://www.servicenow.com/docs/f11NqJ~0AwuRWBety30I0A "After initial creation of an HR case, the next steps are to change the state, provide additional information, and ensure that any outstanding tasks are completed.").
6. Click Ready for Work to change the state from Draft to Ready.

## What to do next

After you create a lifecycle event case, you can track the case's progress and monitor the status of the individual activity sets and activities.

The following GIF shows an example of an in-progress lifecycle event case.  
Note:  
You can drill down from the lifecycle event case list view to monitor the status of the individual activity sets and activities. You can also drill down from the individual event case form.

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