---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure an HR service for a lifecycle event

# Configure an HR service for a lifecycle event {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a corresponding HR service so that the lifecycle event can be requested for
service. For example, the lifecycle event for New Hire Onboarding has a corresponding HR
service also named New Hire Onboarding. When an HR case for that HR service is created, the
HR case will be fulfilled by the associated lifecycle event.

## Before you begin

Role required: sn_hr_core.admin

## About this task

HR services are the requests and assistance an HR organization provides its
employees, and they are the starting point for HR case creation. You must create an
HR service for a lifecycle event so that it can be requested for service. To learn
more about HR services, including whether to make an HR service available for
internal use only or for employee self-service, see [HR services](https://www.servicenow.com/docs/xKvDcdSPFtIcVWatm1JuaQ "HR services are the requests and assistance an HR organization provides its employees, such as benefits enrollment, direct deposit setup, and requests for relocation assistance.").

## Procedure

1. Navigate to AllHR AdministrationHR ServicesHR Service Configuration.
2. Select New.
3. On the form, fill in the fields.  
   {#create-hr-service-for-lifecycle-event__table_y3w_hmd_qhb__entry__2}

   | Field | Value |
   |-|-|
   | Fulfillment type | Set the value to <kbd class="ph userinput">Lifecycle Event</kbd>. |
   | Lifecycle event type | Select the lifecycle event you want to fulfill the HR service. Warning: If the lifecycle event type field of an HR service is the same as the lifecycle event (LE) type that's being used in an LE activity, a loop can be created that causes memory issues. |
   | COE | Select the COE you want the HR service to be categorized under. Note: An HR service for a lifecycle event can be associated with any HR Center of Excellence (COE). |
   [Table 1. HR Service Configuration form]

   {#create-hr-service-for-lifecycle-event__table_y3w_hmd_qhb}
4. Fill in the other fields on the form, as appropriate.  
   For further details on the form fields, see [Configure an HR service](https://www.servicenow.com/docs/32EyWaib8~YN0OIBHZiu2w "Create or modify an HR service to define the request to fulfillment process for that case type. Examples of HR services include benefits enrollment, direct deposit setup, and background check requests by third-party providers.").
5. Click Submit or Update.
**Previous topic:** [Configure the rescind process for a lifecycle event](https://www.servicenow.com/docs/H1DR7Z17EKFi9cD6gB_X4g "Cancel and revert work done in a lifecycle event case with the rescind process. Rescind activities can be defined to notify employees and departments when a case is rescinded, trigger automated flows, and revert work already completed, such as the provisioning of equipment or the setting up of a workplace.")  
**Next topic:** [Configure an HR service for a journey](https://www.servicenow.com/docs/r_LT86I_GvJfpFMouCdKRQ "Create a corresponding HR service so that the lifecycle event can be requested for service as part of an employee's journey.")

*[\>]: and then