--- sourceDocument: Zurich Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Generate onboarding ramp-up plan agentic workflow # Generate onboarding ramp-up plan agentic workflow {#ariaid-title1} Release version: Zurich Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Generate Onboarding Ramp-up Plan Agentic Workflow The Generate onboarding ramp-up plan agentic workflow is an AI-driven solution designed to help managers efficiently onboard new employees by creating personalized, team- and role-specific ramp-up plans. This workflow automates the traditionally time-consuming task of onboarding plan creation, supporting new hires as they transition from preboarding to onboarding phases. It standardizes onboarding while allowing customization to fit team differences, accelerating new employees' knowledge and skill development right from their start date. Show full answer Show less ## Key Features * **AI-powered automation:** Eliminates manual creation of individualized onboarding plans, reducing managerial workload. * **Personalized ramp-up plans:** Tailors onboarding content based on employee data, role requirements, and team specifics. * **Structured onboarding stages:** Organizes learning and tasks into up to four stages focusing on role relevance, team popularity, trending courses, and team integration. * **Interactive review process:** Enables managers to review and modify generated plans via a conversational interface powered by Now Assist virtual agent. * **Task and learning assignment:** Schedules courses and tasks with due dates for both managers and employees to ensure timely completion. * **Recommendation engine:** Suggests additional Journey services and learning opportunities based on peer activities and previous journeys. ## AI Agents and Workflow The workflow leverages multiple AI agents with distinct roles: * **Ramp up plan generation AI agent:** Collects employee and team data, identifies skill gaps by analyzing resumes, job descriptions, and interview notes, and generates a multi-stage onboarding plan including relevant learning courses and team-related tasks. * **Ramp up plan reviewer AI agent:** Provides a conversational interface for managers to review, update, create, or delete onboarding tasks and stages with guided assistance, ensuring plans meet team and role needs. ## Required Plugins for Optimal Use To maximize the workflow's efficiency and output quality, the following ServiceNow plugins should be installed: * Now Assist for HR Service Delivery (snhrgenai) * Skills Foundation (snskillsint) * Learning (snlep) * Hiring Core (sntahiringcore) * Journey Designer (snjny) ## Benefits for ServiceNow Customers * Significantly reduces the administrative burden on managers by automating the onboarding plan creation process. * Ensures new employees receive structured, role- and team-specific onboarding that accelerates ramp-up. * Facilitates manager engagement with AI-driven recommendations and easy plan customization through conversational interfaces. * Supports consistent and effective onboarding practices across the organization while maintaining flexibility. The Generate onboarding ramp-up plan agentic workflow is an AI-powered solution that helps managers at your organization onboard new employees more efficiently. This workflow uses AI agents to generate personalized plans that are designed to elevate the knowledge and skills of new employees beginning to embark on their onboarding journey. The Generate onboarding ramp-up plan agentic workflow facilitates the employee journey that transpires from the preboarding phase to the onboarding phase. As newly hired employees transition from preboarding to onboarding, managers are responsible for producing onboarding plans that ramp up the knowledge and skill of new employees joining their team. Creating onboarding plans, especially personalized, team-specific plans, is a time-consuming process for managers that quickly devolves into an increased burden. This agentic workflow for generating onboarding ramp-up plans significantly reduces the workload for managers by converting a cumbersome process into an automated workflow. The Generate onboarding ramp-up plan agentic workflow provides the following benefits to help deliver value to your organization: * Automates onboarding plan creation by eliminating the need for managers to design individualized plans manually. * Generates team-specific and role-specific onboarding plans tailored to new hires. * Minimizes the administrative efforts required from managers during onboarding. * Ensures that onboarding plans are standardized while still accommodating team differences. * Speeds up the process of preparing new hires for their roles. * Focuses on structured knowledge and skill acquisition for new hires from the start. * Recommends additional Journey services (catalog, order guides) based on the previous journeys and requested items by peers. * Enanles managers to review the recommendations via Now Assist virtual agent to add new tasks through conversations. {#onboarding-ramp-up-plan-agentic-wf__ul_xd5_hn2_ngc} ## AI agents {#onboarding-ramp-up-plan-agentic-wf__section_gqf_skz_1fc} When the Generate onboarding ramp-up plan agentic workflow is triggered, a team of AI agents run autonomously to produce a ramp-up plan tailor-made for the onboarding employee. This workflow employs AI agents to perform the following functions: * Collect data on the employee, their onboarding journey, and the assigned team. * Analyze required role-specific skills from the job description and interview notes, and compare them with the employee's existing skills from their resume. * Recommend targeted learning courses to address identified skill gaps. * Generate a personalized ramp-up plan for the new hire. * Provide an interactive review process, enabling managers to modify the plan as needed. * Deliver personalized guidance through an assistant-like interface. {#onboarding-ramp-up-plan-agentic-wf__ul_vks_mhf_ngc} {#onboarding-ramp-up-plan-agentic-wf__table_dk5_bf1_bfc__entry__2} | AI agent | AI agent role | |-|-| | Ramp up plan generation AI agent | This AI agent automates the creation of the personalized onboarding ramp-up plan for new employees. It performs the following functions: Data collection : * Gathers information from the onboarding journey, HR cases, team plans, user and manager profiles, job details, and learning resources. * Extracts employee skills and identifies skill gaps using job descriptions, interview notes, and resumes. * Retrieves relevant learning courses aligned with identified skill gaps and role requirements. {#onboarding-ramp-up-plan-agentic-wf__ol_vvc_gby_wgc} Onboarding plan generation : * Uses the employee's start date, manager details, and learning recommendations to build a structured onboarding plan. * Organizes the plan into up to four stages: * **Stage 1:** Relevant for Your Role * **Stage 2:** Popular on Your Team * **Stage 3:** Trending Courses * **Stage 4:** Get to Know Your Team Content creation and task management : * Includes up to five learning courses per stage (Stages 1--3). * Skips any stage without available courses. * Stage 4 always appears and contains: * Three core team-related tasks. * Up to six additional 1:1 meeting tasks with teammates. * A maximum of nine tasks in total. {#onboarding-ramp-up-plan-agentic-wf__ul_bc5_nlm_xgc} {#onboarding-ramp-up-plan-agentic-wf__ul_ac5_nlm_xgc} Scheduling and delivery : * Assigns tasks and learning items to both employee and manager. * Calculates and assigns due dates for all courses and tasks to ensure timely completion. | | Ramp up plan reviewer AI agent | This AI agent allows managers to review the AI-generated personalized onboarding ramp-up plan and update its details through a conversational interface. It provides practical guidance to support managers in making updates in a user-friendly manner. The following are the AI Agent workflow phases: * **Present plan** - Displays the initial ramp-up plan using employee and journey details. * **Collect Input** -- Accept manager instructions to create, update, or delete tasks and stages, confirming all changes. * **Review** -- Redisplay the updated plan and check if further changes are needed. * **Exit** -- End the session. {#onboarding-ramp-up-plan-agentic-wf__ul_vmn_bqf_ngc} | [Table 1. AI agents associated with Generate onboarding ramp-up plan agentic workflow] {#onboarding-ramp-up-plan-agentic-wf__table_dk5_bf1_bfc} ## Plugins required for optimum output {#onboarding-ramp-up-plan-agentic-wf__section_lbk_kc3_hhc} To achieve optimum output of the Generate Onboarding ramp-up plan agent, the following plugins are essential. Installing the recommended plugins helps maximize efficiency and overall output quality. * Now Assist for HR Service Delivery (sn_hr_gen_ai) * Skills Foundation (sn_skills_int) * Learning (sn_lep) * Hiring Core (sn_ta_hiring_core) * Journey Designer (sn_jny) {#onboarding-ramp-up-plan-agentic-wf__ul_prl_b23_hhc}