---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Modify the LLM (LLM) for WSD

# Modify the LLM (LLM) for WSD {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 28, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Modify or update a LLM (LLM) to generate for ServiceNow Otto for WSD.

## Before you begin

Third-party LLM providers are available for the AI Admin skills and AI agents along with the LLMs. For a Document Intelligence use case, only one LLM can be enabled at a time. ServiceNow Otto employs the selected LLM when processing documents for the use case.  
Note:  
Now LLM Service, AWS Claude, Azure OpenAI, and Google Gemini are the supported LLM model providers on ServiceNow Otto for WSD.

Role required: admin

## Procedure

1. Navigate to AllNow Assist AdminSettingsManage AI modelsManage model providers.
2. Review the following options the Manage mode providers workflow page:  
   * Policy Summary set by your organization regarding a non-compliant model provider usage.
   * Model providers assigned to ServiceNow Otto for WSD.
   {#update-llm-wsd__ul_cvx_25f_lgc}
3. Select the Edit Model provider tab to change the LLM model provider.
4. Select an LLM model provider from the Default model provider list.  
   Select Azure Open AI to modify the default LLM model provider. Total impacted skills on changing the LLM model provider are displayed.

   You can edit the model provider for an instance or customize it to update it at a skill or skill group level.
5. **Optional:** Select the Instance card to update the model provider for all the skills and skill groups in an instance.
6. Select Save and activate to update the LLM model provider.

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