---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Customize AI Search results

# Customize AI Search results {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Customize AI Search results to provide users with a tailored search
experience.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSystem MobileSearchSearch Configurations..
2. Select the AI Search configuration to customize.
3. On the form, fill in the fields.  
   {#advanced-text-search-customize__table_w2z_hcb_h4b__entry__2}

   | Field | Value |
   |-|-|
   | Name | This field is automatically set to the name of the search context configuration. |
   | Search Engine | This field is automatically set to the selected search engine. For this configuration, the value is AI Search. |
   | Search Profile | The search experience offered to users. This field is automatically set to NowMobile Default Search Profile. |
   | Search Results Limit | The number of standard results displayed per page not including Genius results. The default value is 10. |
   | Genius Results Limit | Number of Genius results listed at the top of the results. The default value is 1 and the maximum value is 3. |
   | Enable Typo Handling | Option for replacing misspelled search query terms with auto-correction terms derived from indexed content. |
   [Table 1. Search Context Configuration form]

   {#advanced-text-search-customize__table_w2z_hcb_h4b}
4. **Optional:** Modify the display name and the navigation tab filters for the People, Services, and Articles categories.  
   These filters display under the search bar.
   1. Select the Navigation Tabs tab.
   2. Select the information icon ![Information icon.]() next to either People, Articles, or Services and select Open Record to open the record for that navigation tab.
   3. On the form, fill in the fields.  
      {#advanced-text-search-customize__table_jms_vhb_h4b__entry__2}

      |   |   |
      |-|-|
      | Name | Name of the navigation tab category. |
      | Active | Option for determining whether the navigation tab filter displays. |
      | Order | The position in which the navigation tab displays. The lower the order value, the further left it displays. |
      | Label | Label to display for the navigation tab filter in the search application. |
      | Search Context Config | This field is automatically set to the name of the search context configuration. |
      [Table 2. Navigation Tab form]

      {#advanced-text-search-customize__table_jms_vhb_h4b}
   4. Repeat this process for each category you want to display.
5. **Optional:** Customize the Autocomplete Suggestions tab, which relates to the display of relevant auto-complete suggestions as the user enters text.  
   Note:  
   The only options available for mobile applications are the section headers, Recent searches and Popular searches.
   1. Select the Autocomplete Suggestions tab.
   2. Select the information icon (![Information icon.]()) next to either Recent searches or Popular searches and select Open Record to open the record for that navigation tab.
   3. On the form, fill in the fields.  
      {#advanced-text-search-customize__table_ank_rhb_h4b__entry__2}

      |   |   |
      |-|-|
      | Suggestion Type | Application-specific name for the auto-complete suggestion type. This field is automatically set. |
      | Section Header | Label that displays auto-complete suggestions. Available options are: * Popular Searches - Displays search queries commonly submitted by all users searching on this instance. * Recent Searches - Displays search queries drawn from the user's recent personal search history for the search application. {#advanced-text-search-customize__ul_v4m_njb_h4b} |
      | Order | Position in which the section headers appear. The higher the order value, the lower the section is in the list of suggestions. |
      | Suggestion Limit | The maximum number of suggestions to show at any one time in this section. Default is 5. |
      | Click-in Mode | Option for controlling the section header display. * If selected, auto-complete suggestions display when the user first taps in the empty application search field. * If cleared, auto-complete suggestions display as the user types search query terms into the application search field. {#advanced-text-search-customize__ul_r5g_yjb_h4b} |
      [Table 3. Suggestion Reader Group form]

      {#advanced-text-search-customize__table_ank_rhb_h4b}
   4. Repeat this process for each section header you want to display.
   {#advanced-text-search-customize__substeps_sws_2gb_h4b}

## What to do next

After you have customized the display of your search results, select the AI Search results to be displayed in an applet launcher. See, [Add AI Search to a launcher screen](https://www.servicenow.com/docs/YFoJKhAdg7RpgxO2kEPL~A "Configure your launcher screen to use the AI Search search engine.").

Consider configuring
a customized empty state display to inform users that their search has not produced
any results. If you do not customize an empty state, a preconfigured default empty
state is displayed. To customize an empty state, see [Configure an empty state for
search results](https://www.servicenow.com/docs/access?context=empty-state-search-results&version=zurich&pubname=zurich-mobile&ft:locale=en-US).

*[\>]: and then