---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure signal actions

# Configure signal actions for Proactive Prompts {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set signal actions to enable end users who receive a prompt through Virtual Agent to act on it.

## Before you begin

Note:  
Signal actions are used for Virtual Agent. Employee Portal uses the action group for actions.

Role required: sn_pp.admin

## Procedure

1. Navigate to AllProactive PromptsSignal Actions.
2. Select New.
3. On the form, fill in the fields:  
   {#proactive-prompts-signal-actions__table_oy3_clw_nvb__entry__2}

   | Fields | Description |
   |-|-|
   | Name | Name of the signal action. |
   | Model type | Choose whether you want to use the regular NLU based Virtual Agent topics or LLM based Virtual Agent topics in the VA topic field. Your options are: * NLU/Keyword * LLM {#proactive-prompts-signal-actions__ul_xx4_dzj_wbc} |
   | VA topic | The relevant Virtual Agent topic for the signal action. For more information on creating a Virtual Agent topic, see [Create a Virtual Agent asset](https://www.servicenow.com/docs/access?context=create-virtual-agent-topic&version=zurich&pubname=zurich-conversational-interfaces&ft:locale=en-US). For information on publishing the topics, see [Publish a Virtual Agent topic](https://www.servicenow.com/docs/access?context=publish-virtual-agent-topic&version=zurich&pubname=zurich-conversational-interfaces&ft:locale=en-US). |
   | Active | Option to activate the signal action record. |
   [Table 1. Signal actions form]

   {#proactive-prompts-signal-actions__table_oy3_clw_nvb}
4. Select Submit.

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