---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# View workplace knowledge base articles

# View workplace knowledge base articles {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View workplace-related updates, processes, and other information in the knowledge base articles that your team created. Rate articles that you find useful.

## Before you begin

Role required: sn_wsd_core.workplace_user{#view-wokplace-kb-article-hr__p_bdh_nfg_h1c}

## Procedure

1. Navigate to AllWorkplace Service PortalWorkplace Service Portal Home.
2. Open the knowledge base page.
   * Select the Knowledge tab.
   * Select the Knowledge Base option.
3. In the KB categories list, select the category of the knowledge base article.
4. **Optional:** If you are unsure about the category, search for the article.
5. From the list of published knowledge base articles, select the article that you want to view.
6. **Optional:** Perform any of the following actions.
   * Rate the article out of 5.
   * If you found the article useful, Select Yes. If not, select No.
   * Leave a comment about the article and select Submit. You can also attach files.
{#view-wokplace-kb-article-hr__steps_cdh_nfg_h1c}

*[\>]: and then