---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Workplace Core

# Workplace Core {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Workplace Core

The ServiceNow® Workplace Core application helps organizations manage the safe return of employees to physical workplaces by enabling controlled workspace allocation, shift scheduling, and sanitation planning.
It supports workplace administrators in creating distancing plans, managing workspace reservations, and overseeing workplace maintenance, all aimed at maintaining safety and compliance during phased returns.
Show full answer Show less  
Workplace Core is part of the broader Workplace Service Delivery suite and integrates with other Safe Workplace suite applications to provide a comprehensive solution for workplace readiness, health screening, and safety equipment management.

## Key Features

* **Space Administration:** Manage details of workplace locations including employee workstations, conference rooms, cafeterias, office buildings, and campuses. Track workspace availability to support phased employee returns while ensuring physical distancing.
* **Shift Management:** Create and assign shifts with specific times and days, allocate workspaces per shift, and allow shift owners to manage and review workspace reservations for their shifts.
* **Workspace Reservations:** Reserve workspaces for employees either individually or in groups. Employees can request reservations using interactive floor plans for specific dates or hours, with optional approval workflows based on organizational policies.
* **Workplace Tasks:** Schedule and monitor maintenance activities for workplaces, generate reports to track task progress, and manage both planned and on-demand maintenance.
* **Workplace Dashboard:** Use data visualizations to monitor workspace availability, occupancy levels, and the status of workplace tasks to support informed decision-making.
* **Integration with Safe Workplace Suite:** Combine Workplace Core with applications like Employee Readiness Surveys, Employee Health Screening, and PPE Inventory Management to comprehensively prepare workplaces for safe operations post-emergencies.
* **Guided Setup:** Utilize Safe Workplace guided setup to configure related applications efficiently within the ServiceNow instance.

## Deployment and Compliance Considerations

* The application is available for commercial on-premise, federal hosted, and federal on-premise environments, with specific installation instructions and support channels for each.
* Government customers can access the application free of charge for a limited or extended period but remain responsible for compliance with applicable laws and internal agency policies.
* Organizations must independently ensure their use of the application complies with relevant legal requirements, including data protection and employment laws, and should customize any out-of-the-box language accordingly.

## Practical Benefits for ServiceNow Customers

By implementing Workplace Core, ServiceNow customers can efficiently manage phased workforce returns with controlled workspace usage, minimize health risks through scheduling and distancing, and streamline operational maintenance. The solution enhances workplace safety and compliance while providing flexible tools that integrate with broader Safe Workplace applications for comprehensive health and safety management.  
Use the ServiceNow®
Workplace Core application to create safer, managed processes for
returning employees to the workplace and staying open. Establish distancing plans, shift
assignments, and sanitation scheduling and manage workspace allocation in stages. The Workplace Core is also available as a core application in the Workplace Service Delivery suite.  

Space administration
:   Your organization's workplace administrators can add details for all workplace locations, such as:

    * Areas such as employee workstations, conference rooms, and cafeterias
    * Office buildings and campuses
    * Regions of all locations
    {#workplace-safety-mgmt-hr__ul_q2g_tx4_gnb}

    By tracking the availability of workspaces, workplace managers can plan and implement a
    phased return of employees to the workplace. For example, after the COVID-19 pandemic, your
    organization might want to allow a certain percentage (for example, 20%) of the total staff
    to return at a time at each office location, based on office configuration, local health
    recommendations, and other factors. Workplace managers can indicate workspace availability,
    leaving space for physical distancing. They can evaluate the situation periodically and make
    more workspaces available as conditions improve.{#workplace-safety-mgmt-hr__p_zhh_nfg_h1c}

    As a workplace manager, you can upload floor plans of your organization so employees can
    more easily view and select available spaces when they request workspace reservations.{#workplace-safety-mgmt-hr__p_a3h_nfg_h1c}

    Avoid large gatherings or long queues for locations at your workplace such as the
    cafeteria, gym, and entry and exit gates by defining arrival intervals and having employees
    schedule their arrivals.
    {#workplace-safety-mgmt-hr__p_b3h_nfg_h1c}

Shift management

:   Workplace managers can create shifts for employees and schedule them for specific times and
    days. They can use this data to start planning for the occupancy levels of your workplaces by
    allocating employees and available workspaces to specific shifts.{#workplace-safety-mgmt-hr__p_c3h_nfg_h1c}

    For example, workplace managers can create a morning shift schedule with work hours of
    08:00 to 13:00. They can then assign available workspaces to this shift based on
    organizational guidelines. These assigned workspaces can then be reserved for employees
    operating from the office during this shift.{#workplace-safety-mgmt-hr__p_d3h_nfg_h1c}

    Shift owners can review and modify the details of the shifts that they own. They can also
    view workspace reservations and requests made for the shifts they own.
    {#workplace-safety-mgmt-hr__p_e3h_nfg_h1c}

Workspace reservations

:   Using the information about available employees and workspaces, workplace managers can
    reserve areas and workspaces for employees. Workplace managers can also generate reservations
    for multiple employees at once. Both the employee and the workplace manager are notified of
    reservations through email.{#workplace-safety-mgmt-hr__p_f3h_nfg_h1c}

    Employees can request workspace reservations when they are ready to return to the office.
    Using interactive floor plans, they can choose to reserve workspaces for a specified date
    range, a single day, or a few hours. Depending on your organizational guidelines, reservation
    requests might require an approval for confirmation.{#workplace-safety-mgmt-hr__p_g3h_nfg_h1c}

    If the workplace profiles of all employees are set up, the application automatically
    assigns available workspaces for employees based on their date and time selection when they
    make a reservation.{#workplace-safety-mgmt-hr__p_h3h_nfg_h1c}

    For more advanced workplace reservation options, use Workplace Reservation Management in the Workplace Service Delivery
    suite. For more information, see [Workplace Reservation
    Management](https://www.servicenow.com/docs/slD~R_9wOs~zo9vlvV~sOw "Workplace Reservation Management provides one unified interface for employees to reserve desks, meeting rooms, parking spots, workplace equipments, services, and collaboration spaces.").
    {#workplace-safety-mgmt-hr__p_i3h_nfg_h1c}

Workplace tasks

:   Workplace managers can monitor maintenance activities that are scheduled in the workplace
    for each shift. They can also schedule planned or on-demand maintenance tasks, and generate
    reports to track the progress of these activities.

    {#workplace-safety-mgmt-hr__p_j3h_nfg_h1c}

Workplace Dashboard

:   Using data visualizations, you can evaluate the availability of workspaces and occupancy
    levels of your office locations, and monitor the progress of workplace tasks on the workplace
    dashboard.

    {#workplace-safety-mgmt-hr__p_k3h_nfg_h1c}
{#workplace-safety-mgmt-hr__dl_xhh_nfg_h1c}  

Use guided setup to implement Safe Workplace suite
apps
:   The Safe Workplace guided setup provides a sequence of tasks that help
    you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to Guided SetupSafe Workplace Guided Setup. For more information about using the guided setup interface, see [Using guided setup](https://www.servicenow.com/docs/access?context=guided-setup&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US).
{#workplace-safety-mgmt-hr__dl_m3h_nfg_h1c}

## Use with other Safe Workplace suite
applications {#workplace-safety-mgmt-hr__section_gpr_5x4_gnb}

Workplace Core is part of a suite of ServiceNow® Safe Workplace suite applications. Use it with these other applications to help your organization prepare its workforce and workplaces to resume operations after emergencies and pandemics like COVID-19.

* With the [Employee Readiness
  Surveys](https://www.servicenow.com/docs/a5ztpLPwWalyLLXJriw9Pg "The ServiceNow Employee Readiness Surveys application lets you evaluate the readiness of your workforce to return to the workplace by asking users to complete a survey.") application, evaluate the readiness of your users to return to the workplace by asking them to fill in a survey.
* Before users re-enter workspaces, use the [Employee Health
  Screening](https://www.servicenow.com/docs/yRu~8K4dhu5DLvxPoBKwLg "Screen users before entering the workplace to ensure compliance with the organization's entry requirements, such as a temperature check and PPE. Require that users agree to comply with health and safety policies before they return to the workplace.") application to screen users and ensure compliance with your entry requirements, such as a temperature check and PPE.
* You can manage the inventory of safety equipment for your workforce with the [Workplace Personal Protective
  Equipment Inventory Management](https://www.servicenow.com/docs/A7PlYCudip95EeGmRlZj_Q "Use the ServiceNow Workplace Personal Protective Equipment Inventory Management application to manage PPE inventory to help safeguard the physical safety  of your workforce. Monitor the availability of PPE at different locations, fulfill employee requests for PPE, and track PPE assigned to employees.") application.
{#workplace-safety-mgmt-hr__ul_urt_ptc_slb}

All Safe Workplace suite
applications are available in
the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).{#workplace-safety-mgmt-hr__p_o3h_nfg_h1c}

## Safe Workplace suite
for federal customers {#workplace-safety-mgmt-hr__section_jsw_1nc_slb}

Federal customers using IL4 or FedRAMP environments will
see the Safe Workplace suite applications ready and available to install on
their nonproduction instances without having to make any special requests. Licenses are
required to use Safe Workplace suite

applications on production instances. Customers are responsible for configuring the apps to
meet U.S. federal regulations and guidelines.{#workplace-safety-mgmt-hr__safe-workplace-wsd-fedramp}  
{#workplace-safety-mgmt-hr__table_kxr_yz3_blb__entry__2}{#workplace-safety-mgmt-hr__p_lwb_nfg_h1c}{#workplace-safety-mgmt-hr__p_nwb_nfg_h1c}{#workplace-safety-mgmt-hr__p_qwb_nfg_h1c}{#workplace-safety-mgmt-hr__p_swb_nfg_h1c}

| Type | Instructions |
|-|-|
| Commercial on-premise | Visit the ServiceNow® Store to download and install the application. |
| Federal hosted | See the [Federal downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030260\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030260) article in the Store Help Center for more information. |
| Federal on-premise | If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team.{#workplace-safety-mgmt-hr__p_pwb_nfg_h1c} See the [Federal downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030260\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030260) article in the Store Help Center for more information. |
| On-premise | See the [Commercial downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030258\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030258) article in the Store Help Center for more information. |
[Table 1. Installation instructions for self-hosted and federal environments]

{#workplace-safety-mgmt-hr__table_kxr_yz3_blb}

## Notice regarding use by organizations {#workplace-safety-mgmt-hr__section_ub3_cv4_rlb}

All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application's compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.{#workplace-safety-mgmt-hr__p_s1g_nfg_h1c}

Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.{#workplace-safety-mgmt-hr__p_t1g_nfg_h1c}

## Notice regarding use by government agencies {#workplace-safety-mgmt-hr__section_gxn_cv4_rlb}

ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered
free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency's
Ethics Office or its authorized representative that acceptance and usage of the application is permissible.{#workplace-safety-mgmt-hr__p_l3b_nfg_h1c}

All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their
legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency's
specific requirements.{#workplace-safety-mgmt-hr__p_m3b_nfg_h1c}

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