---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Collect feedback using an agent

# Collect feedback using an agent {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 4, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Employee feedback collection AI agent to collect feedback and track feedback requests.

## Before you begin

Role required: manager

## Procedure

1. Navigate to AllEmployee CenterYour teamTeam members.
2. Select the ServiceNow Otto icon to start a conversation with the agent.
3. Converse with ServiceNow Otto to create a feedback request.
4. Select the employee who you'd like to collect feedback for from the drop-down options suggested by the agent.
5. Choose the type of feedback you want to collect from the feedback templates suggested by the agent and click Submit.  
   Note:  
   The feedback templates are set by the admin. For more information, see [Create feedback template using survey designer](https://www.servicenow.com/docs/XF0xu4iaxMUm4RbtWpdYqg "As an admin, you can create feedback templates using survey designer that managers can use to collect specific feedback.")
6. Select the See preview option to see a preview of the questions that will be asked in the template you selected and click Submit.  
   Note:  
   * You can choose to skip to see a preview of the questions by selecting the Skip preview option.
   * You can also confirm your selection after reviewing the questions in the template by selecting the Use this template option or Choose different template option.
   {#collect-feedback-agent__ul_s5l_tjq_m3c}
7. Choose potential collaborators based on your organization's approved sources as suggested by the agent.
8. Provide a time frame for the feedback to be submitted by when prompted by the agent.
9. View a preview of the feedback request and end the chat with in ServiceNow Otto.

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