Using Employee feedback collection AI agent

As a manager, use the Employee feedback collection AI agent to collect feedback and track feedback requests. This agent recommends collaborators from Employee Profile, Growth Experiences apps, journeys from Employee Journey Management, and also suggests frequent collaborators from Microsoft Graph.

Role required: sn_mh.manager_hub_user

Note:

• For the Employee feedback collection agent to work, you need to have the Now Assist for HR Service Delivery (HRSD) plugin which will install Now Assist for Talent and HR Talent AI Agent Collection.
• To enable Microsoft Graph suggestions you must configure the Microsoft Exchange Online spoke and the Look up Relevant Users action.

Table 1. AI agents for Conversations

Agentic AI feature	AI agents	Description
Collect employee feedback	Employee feedback collection AI agent	The Employee feedback collection AI agent helps managers gather feedback efficiently from key colleagues. It identifies relevant collaborators based on Talent Development applications, journeys, and interaction patterns in Microsoft, automates feedback requests with reminders, and leverages existing Employee Center To-Dos to deliver feedback requests to providers and manage the process seamlessly. The Employee feedback collection AI agent enables managers select scenario-specific feedback templates to improve the relevance and actionability of the feedback collected. These templates configured by an admin using the Platform Surveys tool. Managers can review a summarized view of a reportee’s recent feedback and navigate to the Feedback page in Manager Hub to view all feedback received for any employee.

Looking for an AI agent?

• There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available on your instance, see Find AI agents.
• To find agents that might not be installed on your instance, visit the AI Agent Marketplace on the ServiceNow Store.