---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Using Employee feedback collection AI agent

# Using Employee feedback collection AI agent {#ariaid-title1}

* Release version: Zurich
* 
* Updated November 11, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a manager, use the Employee feedback collection AI agent to collect feedback and track feedback requests. This agent recommends collaborators from Employee Profile, Growth Experiences apps, journeys from Employee Journey Management, and also suggests frequent collaborators from Microsoft Graph.
Role required: sn_mh.manager_hub_user  
Note:  
* For the Employee feedback collection agent to work, you need to have the ServiceNow Otto for HR Service Delivery (HRSD) plugin which will install ServiceNow Otto for Talent Development and AI Agents for Talent
* To enable Microsoft Graph suggestions you must configure the Microsoft Exchange Online spoke and the Look up Relevant Users action.
{#employee-feedback-agent__ul_xq3_jxy_3hc}
{#employee-feedback-agent__table_qz2_z22_1fc__entry__3}

| Agentic AI feature | AI agents | Description |
|-|-|-|
| Collect employee feedback | Employee feedback collection AI agent | * The **Employee feedback collection AI agent** helps managers gather feedback efficiently from key colleagues. It identifies relevant collaborators based on Talent Development applications, journeys, and interaction patterns in Microsoft, automates feedback requests with reminders, and leverages existing Employee Center To-Dos to deliver feedback requests to providers and manage the process seamlessly. * The Employee feedback collection AI agent enables managers select scenario-specific feedback templates to improve the relevance and actionability of the feedback collected. These templates configured by an admin using the Platform Surveys tool. Managers can review a summarized view of a reportee's recent feedback and navigate to the Feedback page in Manager Hub to view all feedback received for any employee. |
[Table 1. AI agents for Conversations]

{#employee-feedback-agent__table_qz2_z22_1fc}

There might be AI agents installed on your instance that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://www.servicenow.com/docs/access?context=find-ai-agents&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).