---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create extension points for departments

# Create extension points for departments {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a scripted extension point to create your department specific primary ticket
during cross-department ticket transfers. Using extension point enables you to create a
primary ticket type as per the extension point definition.

## Before you begin

Role required: admin

## About this task

When configuring your department for Universal Request, to use transfer to other department capability, create scripted extension points and add them to the script includes of the application code. A sample CreateDepartmentTicket extension point is provided for you to modify and use.  
Note:  
For a better user experience, you can choose to use the Mapping configuration to define and configure fields that must be copied to the end-points for ticket transfers and creation. For more information, see [Configure mappings](https://www.servicenow.com/docs/dG62NNus3OHV_T93IlPqdw "Configure the target table and field mappings to create a department level ticket and to set the fields according to the field mappings.").

## Procedure

1. Navigate to AllSystem Extension PointsScripted Extension Points.
2. Search for <kbd class="ph userinput">sn_uni_req.CreateDepartmentTicket</kbd>.
3. On the form banner, click the link here to edit the record.
4. Click Create Implementation in the related list to create your department specific extension point script.  
   For more information, see [Using extension points
   to extend application functionality](https://www.servicenow.com/docs/access?context=extension-points&version=zurich&pubname=zurich-api-reference&ft:locale=en-US).

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