---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Train to predict the assignment group

# Train the classification solution to predict the assignment group {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Train the Universal Request classification solution definition to identify and predict an assignment group using the short description and create service level tickets that are associated with the universal
request.

## Before you begin

Role required: admin

Ensure that you have installed Predictive Intelligence
(com.glide.platform_ml) and Predictive Intelligence for Universal Request (com.snc.universal_request.ml) plugins.

Set
the Enable universal request auto categorization property to
true by navigating to Universal RequestAdministrationProperties. Enabling this property enables the application to use the
Universal Request Classification solution for
UR.

Note:  
A minimum of ten thousand records are needed to train the classifications.

## Procedure

1. Navigate to Predictive IntelligenceClassificationSolution Definitions.
2. In the Classification Definitions list, search for and select the Universal Request Categorization (ml_universal_request_categorization) solution.
3. On the form, verify the default field values and customize the solution as required.  
   For more information about the Classification Definition form fields, see [Create and train
   classification solution](https://www.servicenow.com/docs/access?context=create-solution-definition&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).

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